kʷikʷəƛ̓əm draw our name “Red Fish Up the River” from a run of sockeye salmon that once flourished in the Coquitlam River and Coquitlam Lake prior to the construction of the Coquitlam Dam. The traditional language of the kʷikʷəƛ̓əm people is hən̓q̓əmin̓əm̓, previously Downriver Halkomelem. The Nation is committed to building a solid, self-governing Nation that honours our rich culture, language, and history and is based on ancient Coast Salish laws and protocols. Today, as in the past, we are guided by the teachings of our ancestors to be stewards and guardians of our lands and waters for past, present, and future generations. The Receptionist / Community Services Receptionist provides front-line reception and general administrative support to the KFN Administration Building and serves as an important link between KFN Members, employees, leadership, departments, and external stakeholders. The Receptionist must be approachable, professional, respectful, and able to remain calm and solution-focused when dealing with difficult, sensitive, or urgent situations. The Receptionist is also responsible for maintaining current staff and departmental contact information, supporting the flow of information throughout the Administration Building, supporting basic office operations, and ensuring visitors and community members are directed to the appropriate resources. The successful candidate will demonstrate initiative and the ability to work independently while recognizing when an issue should be referred to the Office Manager, appropriate department, senior management, or Chief and Council. Serve as the primary reception contact for KFN Members, employees, Elders, Chief and Council, visitors, service providers, business representatives, and the general public, providing a professional,



respectful, friendly, and culturally appropriate welcome. Provide additional assistance to Elders, individuals requiring accessibility support, and visitors requiring assistance navigating the Administration Building. Respond to in-person and telephone inquiries, direct calls, take accurate messages, assist with connecting callers to employees, and determine when matters require transfer or escalation. Recognize and appropriately elevate complaints, sensitive matters, unusual situations, safety concerns, and requests outside the authority of the position to the Office Manager or appropriate designated authority. Maintain awareness of employee and leadership availability while protecting privacy and confidentiality and not disclosing unauthorized personal information, schedules, whereabouts, or contact information. Maintain visitor awareness and follow KFN procedures relating to building security, emergencies, evacuations, and other safety requirements. Maintain current employee and departmental directories, reception records, spreadsheets, forms, bulletin boards, and other administrative information. Monitor reception, office, hospitality, and stamping supplies; submit supply requests and advise the Office Manager of replenishment or equipment needs. Maintain reception hospitality, including preparing and offering coffee, tea, refreshments, and other hospitality items for Elders, visitors,



community members, and meetings as required. Ensure common reception equipment, including the photocopier, is operational and report issues as required. Support KFN meetings, community events, gatherings, activities, and community emergencies when reception support is required. Build respectful and professional relationships with KFN Members, employees, leadership, Elders, community partners, and visitors. Provide reception coverage, communicate reception procedures to replacement staff, and attend required meetings, training, workshops, orientation, and professional development. Assist the Office Manager with administrative and operational tasks and perform other reasonable duties within the scope of the position as assigned by the Office Manager, Chief and Council, or their designate. Follow all KFN policies, procedures, workplace standards, confidentiality requirements, and applicable privacy and safety requirements. a High School Diploma or GED is preferred. Post-secondary education or training in Office Administration, Business Administration, Customer Service, Communications, or a related field is considered an asset. Previous experience in reception, customer service, office administration, community services, or a similar front-line position is required. Experience working in a First Nation, Indigenous organization, government, non-profit, or community-based environment is highly desirable. Experience working directly with community members or providing public-facing services is strongly preferred. Experience handling confidential information and sensitive inquiries is an asset. Technical Skills Proficient in Microsoft Office 365, MS Teams, and Adobe Acrobat. Strong computer literacy and

📌 Clerical Receptionist/Data Entry (Canada)
🏢 Kwikwetlem First Nation
📍 Canada