Director Member Services (Canada)

Director Member Services (Canada)

24 Oct
|
CIRO / OCRI
|
Canada

24 Oct

CIRO / OCRI

Canada

As a self-regulatory organization, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. At the Canadian Investment Regulatory Organization (CIRO) , we are committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada's capital markets. Join a growing team and contribute to the dynamic and complex world of Canadian capital markets. Reporting to the VP, Strategy & Innovation, and Member Services, the Director, Innovation is responsible for the development and execution of CIRO's initiatives to support transformation and innovation in the Canadian investment industry and assist CIRO and member firms in identifying and managing emerging risks and trends. The Director is responsible for the management and delivery of InnovateSafe , CIRO's regulatory innovation program, and for supporting responsible pathways for testing and advancing novel ideas.
The Director also leads CIRO'sAI & Automation Centre of Excellence, supporting the responsible, scalable and value-driven adoption of AI and automation across the organization. The Director is expected to bring a curious, solutions-oriented and forward-looking mindset to the role, actively engaging with firms and other stakeholders, challenging conventional approaches where appropriate, and looking for responsible ways to enable innovation. The role requires comfort operating in areas where the regulatory answer may not yet be clear and an ability to find practical pathways forward. Leadership and team management Manage a team of individual contributors, providing guidance, mentoring, and fostering a collaborative, accountable, curious, and cutting-edge work environment Manage the day-to-day activities,



workflow and projects of the Member Services and Innovation team Manage team members’ compliance with departmental policies and procedures, KPIs, security protocols, code of conduct Develop and execute CIRO's Innovation mandate, projects, and annual priorities, working with internal and external stakeholders Lead and manage InnovateSafe, including the assessment and advancement of novel proposals, development of testing approaches and conditions, ongoing oversight of tests, and coordination with internal and external stakeholders Engage proactively with Members, innovators, regulators and other stakeholders to understand emerging ideas, technologies, business models and barriers to innovation Navigate regulatory uncertainty and identify practical pathways where existing rules or regulatory frameworks may not have contemplated a new technology, product or business model Identify and evaluate existing and emerging risks and issues impacting Members, investors and the capital markets, and provide solutions to help address these risks and identify opportunities arising from industry transformation Perform research and analysis on new areas of potential industry innovation, as well as relevant regulatory and industry developments and transformation,



to understand impact and risks and translate findings into actionable recommendations Measure innovation impact through partnering in the development of KPI's and communication mechanisms to share learnings, requirements and realized value Oversee the COE's centralized approach tointake, prioritization, risk screening and oversight routingof AI and automation use cases Identify and help advance high-value opportunities to use AI and automation to improve CIRO's effectiveness, efficiency and ways of working Monitor adoption and outcomes and provide leadership with visibility into demand, implementation, risks, benefits and realized value Minimum 10 years’ relevant work experience in the investment industry and/or investment regulation, including strategic development and management of organization-wide regulatory initiatives Bachelor’s degree in a related field Strong understanding of technology and infrastructure concepts including both foundational systems and emerging, transformational technologies —such as artificial intelligence (AI), cloud and edge computing, digital assets, blockchain, and distributed ledger technologies—with the ability to assess their practical applications, associated risks, and potential implications for the investment industry Strong understanding ofAI and automation and their practical application within organizations, including opportunities, limitations, risks and governance considerations. Deep technical expertise is not required Strong relationship-building and stakeholder-engagement skills, including the ability and willingness to engage openly and constructively with regulated firms, innovators, regulators and other stakeholders Demonstrated history of success in managing and leading a team of professionals and subject-matter experts Demonstrated experience in managing and delivering on multiple complex or transformat

📌 Director Member Services (Canada)
🏢 CIRO / OCRI
📍 Canada

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