PrincipalDeliveryManager

GlobalSoftwareconsultancy

Halifax(hybrid)

AsaPrincipalDeliveryManager,youwillbeaccountableforleadingthedeliverycapabilityfortheSectorintheDigitalServicesbusinessunit,workingcloselywithdeliverymanagerstoensuresuccessfulandefficientdeliveryofmultipleengagementsacrossanaccountportfolio.

Youwillempowerandsupportteamstoperformwell,learnandgrowinamannerthatisconsistentwithcompanyvalues.Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers.OwnsasectorviewofdemandforpeopleandworkswithBUOperationstomanageourdeliverycapability.YouwillhaveoversightandsupportCustomerSuccess,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery.

Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired.

YouWillBeResponsibleFor

Leading&championingateam;–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow:

Putpeoplefirst&developothers;–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformance

Ensureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals.

Haveaccountabilityforstaffingandon-boardingofnewteammembers.

Actastheescalationpointforissuesrelatingtoanindividual,teamorproject.

Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders.

Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors.





Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.).Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance.

Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds.Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingtheROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately.Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers.

UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly.

Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject.

Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth

Beingapointofescalation–Yourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiency

InnovationandContinuousImprovement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocess





YouwillalsosponsorinitiativeswithinyourcapabilityorwiderBU.UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly.

Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth

Provideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedWorkwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity.

Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes.Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle.Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriate

Developingbusiness-SupportfuturegrowthbyworkingcloselywithRegionalSalesDirectors,AccountExecutives,CustomerSuccessManagers,assistingwhererequiredwiththesales/procurementcycletobestpositiontowinprofitablenewbusiness.Youwillpromotesuccessescompany-wide,toourcustomersandtothemarket,throughcasestudies,awardsubmissions,blogs,tweetsetc

Beingarolemodel-You’llsupportyourcolleaguesandreconciletheneedsoftheindividualwiththeneedsoftheteamorWorkdaywhilstembodyingthevalues.You’llbethepersonpeoplelookupto–peopletrustyourdecisionsbecausetheyaretransparentandjustified.

Puttingpeoplefirst&developingothers;–You’llmanage,coachanddevelopasmallnumberofstaff,withafocusonmanagingemployeeperformanceandassistingintheircareerdevelopment.

Minimum(essential)Requirements

Minimumof10yearsofdemonstrablesuccessmanagingthedeliveryoftechnology-basedprojectsusingagilemethodology.

Substantialexperienceinmanagingandleadingproject

📌 Principal Delivery Manager (Canada)
🏢 MPA Recruitment
📍 Canada