Make a difference so that every customer has an exceptional experience Recognized as a leader in sustainable development and tourism in Canada, Destination Owl’s Head is an organization where people, the setting, and the community are at the heart of every decision. Together, we are building a destination we are proud of – today and for future generations. As a Customer Experience Team Lead, you’ll ensure that every customer has a pleasant experience by providing high-quality service. You’ll be at the heart of the action, summer and winter alike, and will adjust priorities as needed. With your positive attitude and passion for service, you’ll turn every interaction into a memorable moment. Ensure an exceptional customer experience by responding to requests, advising customers,



and maximizing sales opportunities; Handle group requests from quote to billing; Coordinate the logistics of stays with the various departments (accommodations, dining, skiing, golf, rentals, etc.); Contribute to the improvement of work tools and procedures, and ensure their implementation; Support the use and proper functioning of systems; Provide supervision, manage schedules, and mobilize teams in the absence of managers. Equity, diversity and inclusion At Owl’s Head, we believe that the diversity of our community is what makes our workplace truly unique. We openly welcome all applications, regardless of age, gender, ethnicity, identity, or personal situation. Demonstrate a strong commitment to customer service Effective Priority Management Expertise in Sales and Management Systems Social events Employee and Family Assistance Program

📌 Quality Lead (Canada)
🏢 Head
📍 Canada