For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada. We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community. Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential. Unleashing the economic, social, and civic potential of clients. Connecting newcomers to the right service at the right agency every time. Reporting to the Client Care Manager, the Client Care Representative is to support the provision of newcomer supports to immigrants and refugees. This role offers a hybrid work arrangement, requiring a minimum of 3 days per week on-site. Please Note: This is a temporary position ending March 31, 2027. Serve newcomers to Canada, whether virtually or in-person, with positivity, cultural sensitivity, and constructive support throughout the settlement process. Respond to inquiries related to requests for Gateway, language assessment, support services, and other general information, addressing them face to face, over the phone, or via email. Triage clients based on initial interactions with them to a easy needs assessment (NAARS), complex needs assessment (NAARS), language assessment booking, education counselling, and/or LINC re-referral.



Perform relevant administrative duties to enhance the effectiveness, efficiency, and smooth operation of the organization: Create and verify client information using multiple databases. Book appointments for Gateway sessions and Language Assessment. Book the support services such as child-minding and interpretation services. Maintain appropriate documentation necessary to ensure smooth client flow and processing of client records on the Customer Relationship Management (CRM) system. Check-in clients for their appointments to ensure smooth and efficient scheduling and service delivery. Explain and promote the agency’s newcomer support services to newcomers. Undertake additional tasks or projects as delegated by the supervisor, demonstrating flexibility and willingness to contribute to the overall goals and priorities of the team and organization. Diploma in Office Administration or related training. 1-2 years' experience in customer service, administrativesupport or related field. ~ Experience in using the Microsoft Office suite. ~ Experience handling multi-line telephone operation. ~ Experience with databases and CRM systems. Experience with Salesforce is an asset. Cross-cultural sensitivity and passion for supporting newcomers throughout their journey. Proficiency in a second language is an asset. Diversity and Inclusion We believe that diversity strengthens us, enabling us to better support our clients and create a richer community. Every person, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, is not only welcomed but celebrated for their authentic selves. If you require accommodation during the application process due to a disability, please let us know.

📌 Telephone Representative (Canada)
🏢 Calgary
📍 Canada