Join MCI’s qualified team as a Collections Agent, where you'll negotiate payment plans and foster positive customer relationships. This role is essential in helping customers achieve their financial goals while ensuring timely recoveries. As a Collections Agent, you will engage with customers using advanced technology and recovery strategies. This experienced-level position requires strong negotiation skills and the ability to build trust with clients. You'll undergo professional training and contribute to achieving monthly performance goals. Key Responsibilities:

- Utilize contact technology for account recovery
- Negotiate payment plans with empathy and professionalism
- Make and receive calls to resolve customer accounts
- Follow established scripts and procedures accurately
- Attend training sessions to stay informed on updates

Requirements:

- At least 18 years of age
- High school diploma or equivalent
- Excellent communication and organizational skills
- Basic knowledge of Microsoft Office
- Customer service background required

Bring your persuasive skills and customer focus to MCI and help clients manage their financial obligations effectively. #J-18808-Ljbffr

📌 MCI Collections Agent Position (Canada)
🏢 The Sydney Call Centre
📍 Canada