At InterContinental® Hotels & Resorts, our role is to put the glamour into international travel. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title. Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests. Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. Respond appropriately to guest concerns or complaints in a timely manner and communicate any outstanding requests or issues to management. Promote teamwork and quality service through daily communications and coordination with other departments; prepare for all in‑house group meetings and VIP arrivals. Perform other duties as assigned such as assisting the bell stand, providing luggage assistance, and other related tasks.
High School diploma or equivalent plus one year experience as a concierge or related discipline, or an equivalent combination of education and experience; Must speak fluent English; other languages preferred. Handling objects such as phone and computer keyboards. Reading and writing abilities are used often when completing departmental records, logs, and tagging bags. May be required to work nights, weekends, and/or holidays. In return for your hard work, you can look forward to a highly competitive hourly rate of $25.90 and a advantages package. Your career will be as unique as you are, and you will receive tailored support to start, grow, and be involved. InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.