Welcome to Ovation Healthcare At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated skilled services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. We are seeking an experienced, focused A/R Manager with at least five (5) years of progressive hospital business office collections experience in a 250+ bed acute care hospital. Primary experience in billing, claims edit resolution, etc. Strong training background and QA background Intermediate Excel skills preferred Manage the day‑to‑day activities of the staff supervised on site or remotely for a client hospital. Leadership capabilities such as answering relevant questions, setting goals, allocation of resources, monitoring,



trending of AR and staff accountability are essential. Hands‑on training of staff is a key element of this role. Monitor the status of outstanding patient accounts, identifying and resolving billing errors and claim denials. Conduct weekly team meetings driving revenue cycle performance needs and continued training, maintain and track SOPs and process improvement processes. Conduct thorough reviews of patient accounts to ensure accuracy of billing codes, patient demographics, and insurance information. Implement strategies to improve collection rates and reduce outstanding accounts receivable. Generate regular reports on team performance, including key metrics performance, data to identify potential issues and develop solutions to improve efficiency and revenue cycle management working with Management and escalating trends to Management. Mentor and monitor team performance against key metrics goals and monthly collection goals, reduced denials, and productivity met 95% or better. Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence. Overseeing daily billing and collections for all AR financial classes (Medicare, Medicaid, Worker’s Compensation, BCBS, HMOs/PPOs,



commercial insurance, self pays, etc.) Proper utilization of federal and state credit collection regulations and guidelines. Coordinates agenda(s), presents findings on all scheduled conference calls Demonstrated level of analytical ability required to research/review patient accounts. Ability to read and write to perform calculations, prepare reports with supporting documentation. Assists with problem solving, inquiries, and customer interaction. An understanding of hospital, clinic, and Business Office Operations. Proficiency in billing software, electronic health records systems, and data analysis tools. Expert level billing and/or collections with Medicare, Medicaid, commercial and/or self‑pay. Work Experience, Education, and Certifications Minimum five (5) years of general hospital business office billing and collections experience, with at least 2 years of Manager level experience. A proficient understanding of medical office or medical terminology training. Understand critical access hospital business office operations. Strong analytical skills to identify and resolve complex billing issues Note: Specific job responsibilities may vary depending on the size and type of healthcare facility, as well as the complexity of their billing operations. High school diploma or equivalent; additional training in medical billing or healthcare administration is a plus. Manual dexterity to enter data into and retrieve data from computer. Ability to communicate verbally and in writing. 70-80% travel to client site(s) required. #

📌 Manager, Performance (Canada)
🏢 Ovation Healthcare
📍 Canada