If you have experience handling general liability or automobile bodily injury claims, and are looking for a new challenge, we would love to hear from you. Zurich Canada is currently looking for a Casualty Claims Specialist in our Toronto office. Reporting to the Senior Claims Manager, you will handle bodily injury and property damage claims for commercial lines insureds of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most productive, effective way while delivering a customer‑centric claims service. The job’s core deliverables rely on delivering service to external clients and/or customers. This typically involves building relationships and promoting the company. The focus for this position will be to deliver excellent customer service with proactive communication with customers to keep them informed at all stages of the claim. Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. Zurich follows a hybrid work model requiring three days per week of in‑person presence, which may include time in the office or market‑facing engagements. Document the claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity for commercial liability claims. Exercise judgement to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage. Work to have a timely resolution to claims by developing case strategy,



developing a case evaluation, and escalating issues as appropriate. Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits by estimating and validating the value of claims. Negotiate settlement of claims by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits. Meet quality standards by following best practices. Take responsibility for data integrity and the appropriate documentation of the claim file, as well as for compliance with regulatory notification requirements. Be accountable for customer satisfaction and execute on our strategy to provide the best claims service in the commercial insurance business. Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols and special handling instructions. Manage expenses by working within vendor‑approved networks and managing the scope of work assigned to outside vendors. Ensure legal compliance by following provincial and federal laws and regulations, as well as internal control requirements. Refer claims to subrogation and INS teams by identifying potential subrogation and fraud. Contribute to profitable growth by providing risk insight, information and trends to the Business Unit or customer as needed. Protect Zurich’s reputation by keeping claims information confidential.



Bachelor’s degree or college diploma in a relevant field, or equivalent work experience, and 2 or more years of experience in general liability or auto bodily injury claims. Good knowledge of insurance claims. General knowledge of automobile insurance policy wordings and products. General knowledge of the coverage available under the commercial general liability policy and some common exclusions. Excellent writing and presentation skills. 2–4 years of experience in general liability or auto bodily injury claims. ~ Experience in handling premises liability claims. ~ Experience with claims reviews and presenting to various stakeholders. ~ Understanding of the claims adjustment process and ability to determine scope/exposure for losses. ~ Strong customer service experience. ~ Proficiency with Office 365 productivity tools and apps. ~ At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. We have a collaborative culture where diversity of thought is valued. We care about our employees’ well‑being and offer a comprehensive health/benefits pla

📌 Claims Processor I (Canada)
🏢 Zurich Canada
📍 Canada