Elevate your career with MCI as a Full-Time Contact Centre Representative II, providing exceptional customer experiences through inbound and outbound interactions. Your role will include resolving inquiries and promoting services while being part of a supportive team environment. In this full-time on-site position at MCI, you'll engage with diverse clients, offering support for customer service and sales initiatives. Your skills in problem-solving, communication, and customer relations will shine as you work with leading global brands and government programs to deliver best-in-class experiences. Key Responsibilities:

- Manage inbound and outbound calls professionally
- Resolve customer issues aiming for first call resolution
- Accurately document interactions and process claims
- Conduct needs-based conversations for sales
- Collaborate with departments to retrieve information

Requirements:

- Must be 18 years or older
- High school diploma or equivalent
- Solid verbal and written communication skills
- Basic Microsoft Office proficiency
- Ability to multitask and remain focused

Bring your dedication to customer service and join MCI for career advancement and a rewarding work culture. #J-18808-Ljbffr

📌 Full-Time Contact Centre Representative II (Canada)
🏢 The Sydney Call Centre
📍 Canada