TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.

We are looking for an experienced Senior Atlassian Administrator to own the administration, configuration, and continuous improvement of our Jira Software and Confluence ecosystem, as well as support the administration of Pipedrive CRM platform. As an Individual Contributor reporting to the Delivery Manager, you will work closely with business and technical stakeholders to design and implement reliable, scalable workflows that support the organization’s operational needs. The role requires a strong combination of hands-on Atlassian expertise, business process understanding, and ownership of implementation quality. You will be responsible for translating business requirements into practical technical solutions, maintaining a reliable Atlassian workplace, and ensuring that implemented configurations remain transparent, effective, and maintainable as the organization grows.

Requirements

Experience: 5+ years of hands-on experience administering Atlassian products, including Jira Software and Confluence, in complex, multi-department environments.

Jira Administration: Advanced knowledge of workflows, workflow schemes, custom fields, screens, permissions, issue security, and access management.

Automation & Integrations: Advanced knowledge of native Jira Automation, Jira REST API, webhooks, JSON payloads, and integration troubleshooting.

CRM Administration: Hands-on experience administering Pipedrive or similar CRM platforms, including pipeline configuration, custom fields,



user permissions, workflow automation, integrations, and troubleshooting.

JQL & Configuration: Strong JQL skills and practical experience configuring Jira boards, filters, and project-specific views.

Business Process Understanding: Ability to collaborate with business process owners, translate their requirements into practical Jira solutions, and identify gaps, dependencies, and potential implementation risks.

Problem Solving: Strong analytical and troubleshooting skills, with the ability to identify root causes and implement sustainable solutions.

Ownership & Accountability: Ability to independently manage configuration changes, validate results against requirements, maintain accurate documentation, and take responsibility for implementation quality.

Stakeholder Management: Strong communication skills, with the ability to manage stakeholder expectations, provide timely updates, and proactively communicate risks, blockers, and changes to agreed timelines.

Attention to Detail: Ability to consistently deliver accurate, well-tested configurations while considering dependencies and potential impacts on existing workflows.

Languages: Professional working proficiency in English.

Responsibilities 1. Infrastructure Audit & Architecture

Conduct technical and functional audits of existing Jira Software and Confluence configurations.





Identify configuration gaps, inefficiencies, and opportunities to improve system reliability and usability.

Design and maintain standardized Jira project templates and configurations for technical and business teams.

Collaborate with business process owners to design Jira solutions that support cross-functional operational workflows.

Ensure that Jira architecture remains scalable, consistent, and maintainable across departments.

2. Administration & Configuration

Manage Jira projects, workflows, workflow schemes, issue types, custom fields, field contexts, screens, permission schemes, and issue security schemes.

Manage user access, groups, roles, licensing, and identity integrations.

Design and implement complex cross-functional workflows with defined approval stages, ownership, dependencies, validation rules, and transition conditions.

Configure project boards, filters, and JQL queries to support effective task management and operational visibility.

Ensure that Jira configurations support accurate tracking of tasks, deadlines, dependencies, and workflow statuses.

Evaluate, configure, and maintain Atlassian Marketplace applications.

3. Integrations & Automation

Design, implement, and maintain advanced automation rules using native Jira Automation.

Independently configure Jira REST API integrations, webhooks, and automation involving structured JSON payloads.

Configure and maintain integrations with Slack, Git repositories, CI/CD platforms, and other relevant business and engineering tools.

Collaborate with technical teams to ensure reliable integration between Atlassian products and external systems.

Troublesh

📌 Senior Atlassian Administrator (Canada)
🏢 TODA Pay
📍 Canada