Strategic Solutions Technology Staffing Inc. provided pay range This range is provided by Strategic Solutions Technology Staffing Inc. Our client is seeking a strong IT Support Lead to join their growing IT Operations team. This hands-on leadership role combines people management, end-user support, and full-lifecycle IT asset management for their Montreal office. You will be the primary in-person technology partner for over 100 local colleagues, collaborating closely with teams in Toronto, New York, and Europe to deliver a seamless global IT experience. The role is hybrid, requiring 3-4 days in the office. Lead & Coach the Service Desk (30%) Mentor and schedule help-desk team; set SLAs, track KPIs, and foster a customer-first culture. Manage the queue (Freshservice) ensuring incidents, requests, and changes are addressed promptly. Deliver Hybrid & On-Site Support (30%) Provide desk-side support for hardware, SaaS platforms (Google Workspace, Slack, Zoom, 1Password, etc.), Onboard and offboard employees (accounts, training, etc.). Coordinate occasional after-hours maintenance or urgent support. Own IT Asset Lifecycle (30%) Forecast, order,



receive, image, deploy, track, and retire laptops, mobile devices, peripherals, and conference-room tech. Maintain a 100% accurate hardware/software CMDB; Contribute to Continuous Improvement & Security (10%) Assist the Director, IT with evaluating new tools, proof-of-concepts, and policy implementations. Promote cybersecurity best practices; 5+ years in IT support, with at least 3 years leading or mentoring a service desk team. ~ Fluency in French and English (written & spoken) to support our bilingual user base. ~ Experience managing asset inventory, procurement, and vendor relationships. ~ Strong knowledge of Windows and Mac OS endpoints; Ability to work in office most of the week, with occasional travel (e.g., Toronto) and after-hours support when needed. Mid-Senior level Full-time Information Technology Set job alerts for “Information Technology Support Manager” roles. Montreal, Quebec, Canada |

Salary:
CA$30.00-$35.00/hour | Posted: 3 weeks ago #

📌 Support IT Manager (Canada)
🏢 Strategic Solutions Technology Staffing
📍 Canada