You'll work with agile colleagues
- experts in their fields
- who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Events & Experiences is a strategic partner that creates meaningful connections through meetings, events, workplace experiences, hospitality services, audiovisual production, and multimedia storytelling. Our team brings together experience strategists, hospitality professionals, event specialists, technical experts, and creative storytellers who design and deliver in-person, hybrid, virtual, and broadcast experiences that help employees collaborate, leaders connect, and business objectives come to life. By combining creativity, hospitality, technology, operational excellence, and data‑driven decision making, we create experiences that strengthen culture, enhance engagement, and support Sun Life's success. The Manager, Audio Visual Experience is responsible for managing and developing a team of AV technicians, including hiring, training, performance evaluations, coaching, and career development. The Manager oversees team scheduling, resource allocation, workload management, and service coverage to ensure optimal team performance and consistent service delivery. They foster a positive and accountable team culture, promote collaboration and knowledge sharing, conduct regular team meetings,



and implement best practices and continuous improvement initiatives to enhance team efficiency and effectiveness. As a working manager, the Manager also provides leading, hands‑on support for AV and broadcast services for live in‑person, hybrid, and virtual corporate meetings and events at Sun Life. They guide business partners toward the best possible solutions and ensure services are delivered to a high‑quality and professional standard, providing direction to team members and vendor partners as required. The Manager leads onsite events for senior executives and multi‑site hybrid events with advanced technical complexity, thriving in high‑pressure circumstances. They also provide hands‑on delivery of audio‑visual services for onsite and virtual events for Sun Life business groups and senior leadership teams. Lead, manage, coach, and develop a team of AV technicians, including hiring, onboarding, training, setting clear expectations, providing regular feedback, conducting performance evaluations, supporting career development, and addressing performance or development needs. Manage the day‑to‑day operations of the Toronto Audio Visual Experience team, including team scheduling, workload management, resource allocation, service coverage, prioritization, and assignment of work to ensure consistent and high‑quality service delivery.



Conduct regular team meetings and individual check‑ins to communicate priorities, provide coaching, support employee development, identify challenges, and ensure team members have the direction and resources required to succeed. Lead the team through operational and organizational change, clearly communicating expectations, supporting employees through transitions, and maintaining team effectiveness and service continuity. Provide supervision, coaching, and direction to technicians, vendors, and service providers, ensuring work is completed safely, professionally, and in accordance with department standards. Remain a hands‑on working manager, actively participating in event planning, rehearsals, technical setup, operation, troubleshooting, and event delivery alongside the team. Provide hands‑on planning with business partners to recommend appropriate virtual platforms, audio‑visual, and staging solutions. Complete planning documentation and lead rehearsals and event delivery to ensure the seamless execution of the event agenda. Provide advanced technical operation of multiple virtual event platforms, broadcast and video equipment and integrations, multi‑channel systems, and video editing capabilities. Lead the implementation of new technology, tools, and systems into regular operations, supporting and training other team members as required. Utilize advanced department systems and organizational practices, document KPIs, monitor service performance, and recommend efficiencies and opportunities for the department. Contribute to the evolution of venue and virtual service operations through the research and recommendation of new equipment, systems, and platforms, as well as the development of processes to support their successful implementation and operation. Take a leading

📌 Manager, Audio Visual Experience (Canada)
🏢 Sun Life Financial
📍 Canada