Customer Experience Associate
- Cantonese and/or Mandarin language skills an asset at TD. Personal & Commercial Banking. Pay Details: $22.50
- $28.33 CAD. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated,



and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administration, organizational, planning and time management skills to work in a quick-paced environment Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner TD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. We are committed to being a leader in customer experience and provide regular leadership and development conversations, mentorship, and training programs to help you grow. Our Total Rewards package includes base salary, variable compensation, benefits, retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs. Language Requirement (Quebec Only): Sans Objet Entry level Part-time

📌 Legal Office Associate (Vancouver)
🏢 TD
📍 Vancouver