Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform covers the full cycle of software delivery, from CI/CD pipelines to high-availability, scalable production environments. This role is pivotal in ensuring the reliability, scalability, and optimal performance of our global cloud-based POS SaaS platform, which is critical to our customers' success. This position is also responsible for driving innovative engineering solutions to improve the developer experience and for managing cross-department stakeholders. Please note this role is based in Canada.

What You’ll Be Doing

- Coach, mentor, guide, and motivate a senior team of cross-functional cloud platform engineers
- Drive all cyclical people management activities, including performance management, goal setting, and individual development plans
- Foster a positive work environment that encourages teamwork, creativity, innovation and high performance

Strategic Planning and Roadmap Development

- Develop and execute a strategic vision for the SRE team, aligning them with the company’s objectives and goals.
- Understand business units roadmaps and interaction across the business.
- Help define team’s vision,



rationalize and prioritize projects with the emphasis on improving developer experience, production stability and scalability.
- Build and project manage the team’s roadmap, establish the processes to execute on it, and keep the team on track.

Infrastructure and Automation

- Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions for our global cloud-based POS SaaS platform, leveraging modern cloud technologies and principles.
- Drive automation efforts to streamline deployment, monitoring, and operational processes, enhancing the efficiency of our systems.

Collaboration and Communication

- Work closely with engineering, product, and SRE teams from other departments to facilitate effective collaboration and alignment on platform goals and initiatives
- Drive cross-org projects effectively
- Communicate effectively with stakeholders to provide updates, gather requirements, and address concerns, ensuring transparency and fostering trust.

Please note that you may be required to take part in our On-Call rotation roster.

What You Need To Bring

- Proven experience working autonomously on projects across multiple streams of work.
- A track record of successful project delivery through high-performing teams.
- Extensive hands-on experience with cloud infrastructure providers such as AWS and GCP.




- Proven expertise in orchestrating and managing infrastructure through code, streamlining operations and promoting automation.
- Experience across engineering and leadership roles.
- Ability to lead large teams across complex projects, and shape the strategic and technical direction of the platform engineering team.
- Ability to provide strategic direction and set long-term team objectives.
- Proven experience implementing improvements to processes that span across the boundaries of your own teams.
- Led medium to large-sized teams of platform engineers.

We know that people are more than what’s on their CV.

Be a changemaker

You’ll Enjoy

- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

- Adaptable paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is ou

📌 Manager, Site Reliability Engineering (Toronto)
🏢 Lightspeed Commerce
📍 Toronto