Manager, IT & Business Systems Salary Range: $120,000.00 To $140,000.00 Annually

The Manager, IT & Business Systems is responsible for leading AIL’s technology, business systems, cybersecurity governance, data/reporting, and digital transformation priorities. This role serves as the primary technology leader for the organization and is accountable for ensuring technology capabilities support AIL’s strategic growth, operational excellence, cybersecurity readiness, and acquisition integration objectives.

This position leads the internal IT function, including IT Support, Systems Administration, ERP/business systems support, and external technology partners. The role will keep the IT team focused, organized, and accountable for service delivery, projects, system reliability, business process improvement, and continuous improvement.

The Manager, IT & Business Systems will participate in EOS L10 meetings as the technology and business systems representative, bringing forward IT priorities, risks, scorecard metrics, project updates, and recommendations that support AIL’s strategic plan.

This is a hands‑on leadership role that balances strategic planning with practical execution, ensuring technology initiatives are prioritized, implemented, adopted, and delivering measurable value.

Key Responsibilities Technology Leadership & IT Operations

Lead, coach, and prioritize the work of IT Support, Systems Administration, ERP/business systems resources, and external technology partners.

Oversee IT service delivery, help desk performance, ticket management, onboarding/offboarding, access management, documentation, and user satisfaction.

Establish and monitor key technology performance indicators, including cybersecurity, service delivery,



project execution, ERP performance, user adoption, and business value realization.

Develop internal technology talent, succession plans, and organizational capabilities to support future business growth.

Act as the primary point of contact for senior leadership, department heads, vendors, and escalated technology matters.

ERP & Business Systems

Own the governance, roadmap, prioritization, and business value realization of ERP, reporting, and business systems investments

Ensure ERP and related systems support manufacturing, inventory, supply chain, purchasing, finance, customer service, project management, scalability, and data integrity.

Partner with business leaders to improve workflows, reporting, system usage, process standardization, and operational efficiency.

Lead organizational change management activities related to technology initiatives, including communication, training, user adoption, and business readiness.

AI, Automation & Digital Transformation

Identify, evaluate, and implement AI, automation, and digital transformation initiatives that improve productivity, decision‑making, and customer experience.

Lead the adoption and governance of AI tools and automation initiatives across departments.

Partner with teams to identify opportunities for efficiency improvement, workflow automation, and better use of technology.





Cybersecurity, Risk & Business Continuity

Own cybersecurity governance, risk management, business continuity planning, disaster recovery readiness, and compliance activities.

Coordinate external cybersecurity partners, including Attache Group, to ensure risks, recommendations, remediation activities, and action items are tracked and completed.

Ensure cybersecurity priorities are integrated into IT operations, business systems, vendor management, training, and the technology roadmap.

Provide leadership visibility into cybersecurity posture, key risks, mitigation plans, and required investments.

Lead AIL’s data strategy, reporting infrastructure, and business intelligence initiatives.

Ensure leaders have timely, accurate, and actionable information to support decision‑making.

Oversee reporting platforms, dashboards, Power BI, SSRS migration, EOS scorecards, operational KPIs, and related reporting tools.

Improve data integrity, reporting accuracy, system integration, and access to business information.

Manufacturing Technology & Operational Systems

Partner with operations teams to support manufacturing systems, plant connectivity, production technologies, and operational technology environments across all facilities.

Support technology needs related to roll‑forming plants, HDPE extrusion, production equipment, and multi‑site operations.

Identify opportunities to improve production visibility, equipment connectivity, data collection, automation, and operational efficiency.

Ensure operational technology (OT) environments are secure, reliable, and appropriately integrated with corporate IT systems

Technolo

📌 IT & Business Systems Manager (Cambridge)
🏢 Atlantic industries
📍 Cambridge