Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? If you have experience in handling intermediate to complex auto claims and are looking for a new challenge, we would love to hear from you. Zurich Canada is currently looking for a Senior Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims while delivering an outstanding customer experience and supporting effective claims cost management. Claims Manager, Property & Motor you will handle a portfolio of intermediate to complex commercial auto claims to resolution, while providing technical guidance to colleagues, collaborating closely with underwriting and risk engineering, and contributing to continuous improvement in claims handling practices and customer service. Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements. Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims Conduct detailed coverage analysis, liability assessment, and damage evaluation in accordance with Zurich’s claims policies, guidelines, and service standards. Manage claims reserves, ensuring timely and accurate reserving and adherence to financial and regulatory requirements. Lead negotiation and settlement discussions with insureds, brokers, third-party claimants, and legal counsel to achieve fair and efficient outcomes.



Work closely with legal counsel, independent adjusters, and other service providers, providing oversight and direction to ensure quality and cost-effective claims handling. Provide technical support, coaching, and mentorship to junior claim handlers, sharing best practices and contributing to team capability building. Collaborate with underwriting, risk engineering, and other internal stakeholders to share insights, support account reviews, and help drive profitable portfolio management. Identify trends, potential fraud indicators, and opportunities for process improvement, and contribute to claims initiatives and projects as required. Ensure all claims activities comply with applicable laws, regulations, and Zurich’s internal policies and controls. Deliver a high level of customer service, maintaining clear, timely, and empathetic communication with all stakeholders throughout the claims process. Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area Must obtain and maintain required adjuster license(s)



Knowledge of insurance regulations, markets and products Microsoft Office experience Minimum of 3 years previous commercial auto claims handling experience Commercial Insurance
- AMF licence is required Professional designations such as CIP/FCIP (or progress toward) are considered a robust asset. Candidates in Toronto or Calgary must be fluent with the French language and have a Commercial Insurance
- AMF license Fluency in both spoken and written French Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. We have a collaborative culture where diversity of thought is valued. We care about our employees’ well‑being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. We care about our communities. Our communities are where our customers, people, and shareholders live a

📌 Bilingual Sr Auto Claims Specialist (Montreal)
🏢 Zurich Canada
📍 Montreal