Customer Success About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong solution and technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms.



Senior Technical Consultants deliver technical solutions to meet the customer’s business and technical requirements. They lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution. Become a highly certified and recognized Salesforce expert Help clients consistently meet/exceed goals and metrics Contribute to customer success through front and backend solution development and release management Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, setting management, testing, and Salesforce Platform education. Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure. Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level. Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution. Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners. Build relationships with business partners, internal and external,



and contributing to broader goals and growth beyond the scope of a single customer engagement. serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues. Requires providing 10 years of verifiable work and residence history, generally from within Canada
* 3+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources. 3+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization. 2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization. Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management. Experience with Waterfall and/or Agile implementation methodologies. Proven results leading and overseeing customer and/or partner success stories in the following domains: front
- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs. Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. Polished speaker with the ability to evangelize best practices at various levels within a large organization. A particular desire

📌 Senior Technical Consultant (Toronto)
🏢 Salesforce
📍 Toronto