Customer relationship management by strategic account planning, business development, and customer satisfaction. In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and current customers at various levels, contributing to business growth. Map current/new customers to various business groups for account mining Regular follow-up with customers on the new opportunities Preparing business case for new projects, presenting viable proposals for approval Pursue with customers for approval of business proposals till PO is issued Interfacing with the global delivery teams to ensure quality and timely program execution. In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions. Reviewing any customer escalations and coordinating with offshore for quicker resolution Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.



Responsible for overall Project status and communications with customer managers as a Single Point of Contact Project scoping and helping customers in drafting SoWs/proposals. Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage. Thorough understanding of project/program management techniques and methods with PMP or CSM certification 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers. Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis. Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs This job requires travels to customer sites #

📌 Program Manager (Mississauga)
🏢 SAPSOL Technologies
📍 Mississauga