At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

We offer
a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day. If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team. Position Title: Senior Platform Administrator
- Salesforce Status: Full-Time Support North Campus – must be comfortable working hybrid, a minimum of four (4) days on-site. HumberDigital Innovation,Information Technology Services provides leadership for the continuous development ofdigital experiences delivered ona secure, flexible, and dependable IT workplace built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrateddigitalsolutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation,Information Technology Services is always striving to enhance thedigitalexperience for students, staff, and visitors. About The Senior Platform Administrator
- Salesforce Role Under the direction of the Technology Product Owner,



the Senior Platform Administrator, Salesforce is responsible formanaging configurations, customizations, data quality, and security, as well as providing user support, system upgrades, and comprehensive documentation for the Salesforce platform and related technologies. The role will focus on supporting Humber’s vision of a Digital Campus by ensuringoptimal system performance, supporting platform users, and contributing to Humber’s overarching business outcomes. The Senior Platform Administrator will partner with the Technology Product Owner to enable a seamless user experience across the Salesforce platform and integrated systems. Administer andmaintainthe Salesforce platform, including Education Cloud, Experience Cloud, Data Cloud, Marketing Cloud, and MuleSoft integrations. Manage user access, profiles, roles, permissions, and data-sharing rules to ensure secure and effective platform use. Configuration and Customization: Configure and enhance Salesforce capabilities using declarative tools, including objects, fields, flows, validation rules, and automation, to support business processes and improve user experience. Integration Management: Support andmaintainintegrations between Salesforce and enterprise systems using MuleSoft and other integration patterns, ensuring reliable data exchange and alignment with institutional standards. Documentation and Training: Develop andmaintainsystem documentation, user guides,



and training materials. Provide training and support to end users to drive effective platform adoption. Operational Support and Release Management: Support day-to-day platform operations, including incident resolution, feature testing, seasonal Salesforce releases, and ongoing system enhancements to ensure platform stability and continuity. Collaboration and Continuous Improvement: Partner with product teams, business stakeholders, and technical teams to enable new capabilities, resolve issues, and continuously improve platform functionality and performance. Performance and Data Monitoring: Monitor platform usage, data quality, and system performance. Support reporting and analytics capabilities and ensure alignment with best practices for security, governance, accessibility, and data integrity. Work within a product management model, supporting Product Owners by ensuring platform configurations, changes, and enhancements are technically sound and aligned with platform and architectural standards. you thrive on improving productivity and quality that contribute to team success A three-year degree in Information Technology, Computer Science, or a related field. At least five years of hands‑on experience in large, complex environments designing, building,operating, maintaining, and securing enterprise-class solutions. Proven experience administering the Salesforce platform, including Data Cloud, Experience Cloud, and Marketing Cloud, with a strong understanding of platform capabilities, data management, and governance best practices. Strong knowledge of Salesforce platform administration, with experience supporting Salesforce Education Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and

📌 Senior Platform Administrator (Canada)
🏢 Humber College
📍 Canada