Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Director of Rooms Division (Full time).

The Director of Rooms Division is a key member of the Executive Committee and serves as the strategic and operational leader for all Rooms Division functions. This role is responsible for delivering exceptional guest experiences, driving financial performance, fostering a culture of excellence, and ensuring the highest standards of luxury hospitality across all guest-facing and heart-of-house operations.

The Director of Rooms Division provides leadership to Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty & Guest Experience, Communications, Health Club, and Valet Operations, while championing service excellence, colleague engagement, operational innovation, and talent development.

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do

Food & Beverage discount of 50% in our restaurants

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Comprehensive extended health benefits package

Salary range: $115,000-$130,000

Job Description Strategic Leadership

Serve as a member of the Hotel Executive Committee, contributing to the development, execution, and achievement of the property's strategic business plan.

Translate organizational objectives into actionable departmental strategies that drive guest satisfaction, market positioning,



and profitability.

Lead the Rooms Division in alignment with Fairmont, Accor Luxury, Forbes Travel Guide, and LQA service standards.

Act as the Rooms Division ambassador, cultivating a culture of excellence, accountability, and continuous improvement.

Guest Experience & Service Excellence

Champion a guest-centric service culture, ensuring every arrival, stay, and departure exceeds expectations.

Drive performance against key guest satisfaction metrics, including Guest Voice, TrustYou, LQA, and internal service benchmarks.

Lead hotel-wide service recovery strategies and ensure prompt, personalized resolution of guest concerns.

Collaborate with operational leaders to continuously enhance the luxury guest journey and identify opportunities for innovation.

Operational Leadership

Provide strategic oversight and operational leadership for:

Front Office

Housekeeping

Fairmont Gold

Guest Services

Loyalty & ALL Member Experience

Telecommunications/Communications

Health Club

Valet and Transportation Services

Ensure seamless coordination across departments to optimize operational efficiency and service delivery.

Maintain exceptional standards of cleanliness, presentation, maintenance reporting, and operational readiness throughout the hotel.

Lead operational audits,



quality assurance initiatives, and compliance reviews.

Develop and manage annual operating budgets, capital planning requirements, and monthly forecasts for all Rooms Division departments.

Drive departmental profitability through labor management, productivity optimization, expense control, and revenue-enhancement initiatives.

Partner closely with the Revenue Management team to maximize RevPAR, ADR, occupancy, and total hotel profitability.

Leverage business intelligence, operational analytics, and forecasting tools to support data-driven decision making.

Ensure accountability for financial results and achievement of departmental KPIs.

Talent Development & Culture

Build and sustain a high-performance culture focused on engagement, inclusion, recognition, and continuous growth.

Lead succession planning initiatives and develop a strong pipeline of future leaders within the Rooms Division.

Coach, mentor, and develop Department Heads and emerging leaders through regular performance and career development conversations.

Partner with Talent & Culture to attract, recruit, onboard, and retain top hospitality talent.

Foster positive labor-management relations within a unionized environment.

Quality, Safety & Sustainability

Ensure full compliance with all health, safety, security, and emergency preparedness standards.

Promote a workplace culture focused on colleague wellbeing and psychological safety.

Champion sustainability and responsible hospitality initiatives in alignment with Accor environmental goals.

Maintain compliance with all corporate, legislative, and brand standards.

Partne

📌 Director of Rooms Division (Canada)
🏢 FAIRMONT
📍 Canada