Columbia Icefield Jasper AB Assistant Guest Experience Manager Pursuit Collection Jasper, ABFull-timePursuit CollectionJasper, ABJob detailsJob typeFull-timeLocationJasper, ABFull

job description
At Pursuit,

we offer
more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Beyond that,

we offer
thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day. ~ Housing and meals is a taxable benefit Support coaching, performance management and ongoing development of our team including regular feedback and recognition, as well as staff training including creating resources for training and operational support. Provide on the floor leadership on a regular basis demonstrating a positive example of hospitality to our guests, making observations of trends and opportunities for improvements and supporting escalated guest issues Identify operational gaps or opportunities for improvement and help develop and implement new processes, procedures or resources. Monitor,



review and support initiatives for continuous improvement and quality assurance across team performance, departmental facilities and hospitality delivery Collaborate with departmental leaders to ensure operational alignment, efficiency and high quality hospitality, addressing cross departmental challenges, supporting solutions and ensuring regular, open communication is maintained. Support of Groups and Cash Control operations by overseeing accurate completion of reconciliation and administration, as well as support with training and issues when needed. Ensure smooth operation of computer systems and other technology needs by acting as on site IT contact for systems support, troubleshooting and escalations to IT department. Assist Guest Experience Manager with departmental leadership and operational support including acting as a key leadership contact for decision making, problem solving and continuity in the Manager’s absence. Seeking someone mature, energetic, dependable and self-driven to assist in management of the Guest Experience team. Enthusiastic and outgoing personality that is passionate about engaging with guests and continuous improvement of hospitality focused approaches Previous supervisory, cash reconciliation and cash handling experience, required Organization and time management skills are a must,



but a passion for making a difference for each guest and employee is the most important aspect of this position Experience and solid interest in training, coaching and developing employees Previous experience using RTP, POS systems, Microsoft Teams and other Office applications, an asset Standard First Aid or higher an asset We’re more than a hospitality and attractions company. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.
Get discounts on hotel stays, dining, and retail Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.
Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services. Understanding the Local Job Market and Working in Jasper, Alberta Understand the industries that thrive in Jasper National Park; Tourism, hospitality, o

📌 Columbia Icefield Jasper AB Assistant Guest Experience Manager (Canada)
🏢 The Fairmont Jasper Park Lodge
📍 Canada