MOTIVATING others IS WHAT motivates YOU.

The Opportunity

There’s always that one person in a group who knows how to keep everyone moving and motivated. You’re confident, calm in the midst of chaos and able to keep the team on track without being a big bossy pants. You bring your heart, and ethics, to work and treat your team in a fair, even-handed manner that reflects our value and culture. Whether educating a team or providing advice to a member, you’re a natural coach and mentor with a flair for bringing out the best in others. Is this you?

A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

- Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
- Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
- Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
- Free travel medical insurance for you and your immediate family.
- Ongoing career development, with unlimited learning opportunities, and dedicated time for personal growth.
- Paid vacation and personal days,



including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.

Who You Are

- You’re a spirited and experienced team leader who knows how to keep your team motivated – and how keep them on track.
- You embrace the idea of being a mentor and enjoy sharing your knowledge and experience to help others grow.
- You understand the importance of being approachable and keeping an open door to your team.
- You excel under pressure – in fact, you pride yourself on staying cool and calm even amid chaos.
- You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands.
- You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.

How You’ll Make an Impact

- Report to the Manager, Registries Processing and Administration
- Support day to day operations for the Registry Administration Team and backup support for the Registries Contact Centre.
- Live our culture of treating others just like family and friends while maintaining high engagement and retention levels within your team.
- Support the day to day operations for the Registry department.
- Provide initial staff training and cross training,



including ongoing coaching and mentoring of agents, while identifying areas for development.
- Communicate information including changes or enhancements to products, policies or processes in a timely manner to the staff and centres as needed.
- Assist to resolve member concerns and escalations finding solutions for our members.
- Analyze contact centre metrics including call service standards and quality of service to ensure staff are achieving business objectives.
- Meet or exceed targeted production levels and deadlines.
- Ensure proper staffing levels to meet/exceed metrics for service completion/delivery are met.
- Ensure adherence to Service Alberta’s policies and procedures.
- This position continually assesses and monitors key performance indicators to identify and recommend opportunities for improvement and innovation, developing action plans to implement changes
- Support Association and business units marketing campaigns by communicating the initiatives, explain the "why" behind the campaign, and ensure staff engagement.
- Provide career development planning and opportunities to enable growth and succession planning.
- Ensure the culture of TYLF is maintained to enhance employee engagement, recruitment, and
- Retention efforts.

What You Bring to the Table

- You have a minimum of 3 years of previous Registry Experience.
- You have certifications/licenses in the following:
- Basic Registry Certification
- CORES I & II Certification
- Alberta Health & Wellness Certification
- Clear Police Information Check
- Bonus points if you have previous leadership experience, including

📌 Supervisor, Registries Contact Centre and Processing (Edmonton)
🏢 AMA - Alberta Motor Association
📍 Edmonton