Job Category : Patient Support Programs

Requisition Number : DIREC003069

- Posted : July 24, 2026
- Full-Time
- Hybrid

Locations

Showing 1 location

Description

Position Type: Full-time

Work Location: Markham, ON

Work Arrangement: Hybrid

Work Hours: Monday to Friday, Standard Business Hours (EST)

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide cutting-edge solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture –we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued




- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Senior Director, Patient Programs leads the strategy, operations, and performance of large-scale patient programs, ensuring exceptional service delivery, strong client satisfaction, and alignment with corporate objectives. This role oversees program execution, continuous improvement, financial performance, and cross-functional collaboration while driving innovation across the patient journey. The Senior Director manages key client and partner relationships, supports business development, and ensures governance across contracts, change management, and operational processes. As a senior people leader, the role is responsible for talent management, succession planning, and overseeing a high-performing, future-ready team that delivers sustainable, scalable, and best-in-class PSP solutions.

A Day in the Life (What you will do here):

Program Oversight and Delivery

- Provides overall leadership and oversight of program operations, intervening when needed to ensure all client deliverables are met.
- Ensures proactive resourcing through regular reviews with directors and ongoing coaching to support high-quality client communication.
- Identifies,



documents, and mitigates risks through a structured risk-management process.
- Anticipates operational issues and drives action plans with consistent follow-up to ensure timely resolution.
- Ensures all client interactions are consistent, solutions-oriented, and aligned with service
- Builds and maintains strong, positive relationships with internal teams, clients, and external partners.

Operational Excellence and Continuous Improvement

- Develops, implements, and maintains the PSP escalation process to optimize operations and resolve issues efficiently.
- Owns the PSP Continuous Improvement Process (CIP) and communicates insights and impact to cross-functional partners.
- Ensures all program changes follow the established change-request process and provides coaching to the team on its use.
- Focuses on process workflow improvement and ideation around opportunities to streamline process for programs in partnership with Pharmacy, IT and other associated teams to optimize the patient and provider experience

Contracting, Compliance, and Business Support

- Owns the development and review of MSAs and SOWs, ensuring alignment with strategic and operational priorities.
- Conducts quarterly contract reviews to track renewal timelines and initiate required actions.
- Oversees adoption and utilization of the PSP change-request (CR) process.
- Supports business development through capability presentations, proposal development, pricing models, and pitch preparation.
- Partners with BD to execute and evaluate new program launches and manages th

📌 Senior Director, Patient Programs (Markham)
🏢 Sentrex Health Solutions
📍 Markham