We are hiring for a Change Management Consultant

to join our

People and Culture team .

Posting closes:

October 18, 2026

Employment Status:

Full-time

For Internal Use only:

P2/A

Location:

Hybrid - Interested candidates must have the flexibility to work from one of our offices in Calgary, Edmonton, or Red Deer on average 4 times per month.

At

Servus Credit Union , we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting

people before profits , which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most:

our members, our employees, and our communities . Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you’re excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community,

we want to meet you .

Join Servus and discover a better way to work.

The Enterprise Change Management Office (ECMO) resides in our People & Culture division and supports people readiness through organizational changes. The change management consultant is accountable for supporting the elevation of change maturity at Servus. Set by and under the direction of the Manager, Enterprise Change Management, this position will play a significant role in the development and delivery of change management training,



creation of change management reporting and dashboards and executing change management services on small to mid-size projects and initiatives.

What You'll be Doing: Contributing to the evolution of the ECMO practice by supporting ECMO leadership in:

Project intake processes

Designing, developing, coordinating, and delivering change management training programs

Developing, maintaining, and administering change management reports, dashboards and heatmaps for senior leaders

The development of Servus's standard change management delivery approach, including methodologies, processes, and tools to apply on projects

Soliciting feedback from around the organization and developing action plans based on feedback received

Managing change management content on the Servus intranet webpages

Leveraging the Servus ECMO change methodology to execute change management services on small to mid size projects as assigned:

Work closely with people readiness partners, project leaders and senior leaders to ensure successful project outcomes

Coordinate, design, develop and implement project deliverables, including change risk and impact assessments, change plans and tactical plans for implementation

Create and execute on sponsor engagement plans, including coaching leaders in sponsoring the change

Assist and/or lead meetings with leaders,



impacted stakeholders and project teams as required

Provide insights and recommendations based on information/data collected at various points throughout the project

Developing strong relationships with senior leaders. This role will also have close working relationships with various business leaders across all departments from the manager level up. Occasionally, as part of project deliverables, this role may be required to communicate, present or facilitate defined activities with ELT and SLT members.

What you Bring:

A bachelor’s degree in Business, Psychology, Organizational Behaviour and/or Organizational Development is preferred

3-5 years experience and knowledge of change management,human resources, or project management principles and methodologies

Experience with change management tools such as ADKAR and Prosci certification is an asset

Change management designation is an asset

Experience working effectively at all levels in the organization, from front-line staff to senior leadership.

Experience creating and executing tactical components of change management plans

Experience in creating dashboards and reports for senior leaders

The ability to leverage and create dashboards in Power BI will be considered a solid asset

Ability to determine scope, conduct baseline analysis, compile findings and make recommendations to address business needs

Additional Information

Hybrid work arrangement with an expectation to work in-office approximately one day per week.

Occasional travel may be required for meetings, workshops, and events.

Ongoing professional development, mentorship, and learning opportunitie

📌 Change Management Consultant (Calgary)
🏢 Servus Credit Union
📍 Calgary