Under the supervision of the Front Desk Manager, the ideal candidate has a natural talent for hospitality and is driven by guest satisfaction. They thrive in a dynamic and sometimes unpredictable environment where creativity and initiative are valuable assets. Manage the administrative and service aspects of guest arrivals and departures; Handle cash transactions, process payments,



and securely enter confidential credit card information into the property management system; Answer incoming telephone calls and direct them to the appropriate departments based on guest needs; Provide information about local attractions and regional activities in collaboration with the property's concierge team; Work closely with the entire Front Desk team to identify and exceed guest expectations; Diploma or training in Hospitality Management, considered an asset; Minimum of one (1) year of customer service experience; Knowledge of a hotel property management system (Opera Cloud is considered an asset); Proficiency in Microsoft Office Suite; Knowledge of the local area and nearby tourist attractions; Creative and enthusiastic approach to problem-solving; Adaptable availability, including days, evenings, and weekends; Excellent communication skills in both French and English, spoken and written. #

📌 Front Desk Agent (Montreal)
🏢 Gray Collection
📍 Montreal