Support Membee customers remotely through live chat, tickets, and AI-enabled tools while improving how support works every month. As a Product Support Specialist, you will serve lean associations, chambers, nonprofits, and clubs using Membee. This one-year parental-leave contract includes support operations, help content, in-product guidance, and AI improvement. You will work with product, engineering, and the General Manager, Care.

Key Responsibilities
Answer live chats and support tickets across Membee tools Write and update customer help content Build in-product help for customers Improve Buzz by reviewing answers and correcting gaps Trace ticket causes and recommend product or documentation changes

Requirements:
Two or more years supporting SMB or enterprise SaaS customers Transparent, structured writing for articles and internal reports Strong root-cause thinking when customers encounter problems Comfort with AI tools and curiosity about improving them Interest in membership-based organizations and their operational needs Bring customer support, structured writing, and AI curiosity to help Membee customers solve problems efficiently and clearly. #J-18808-Ljbffr

📌 AI SaaS Customer Support Specialist (Moncton)
🏢 Beaconholdings
📍 Moncton