24 Oct
|
Kandor Management
|
Vancouver
24 Oct
Kandor Management
Vancouver
Posted Friday, July 24, 2026 at 7:00 a.m. Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That's why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it's a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. Mobile Account Manager / Fleet Manager As Mobile Account Manager / Fleet Manager, you'll lead guards and supervisors across a portfolio of client sites while overseeing the vehicles, mobile devices, and equipment that keep our operations moving. Reporting to the VP of Operations, you'll balance client service, frontline leadership, scheduling, fleet management, and after-hours support. This is a hands-on role for an organized and responsive leader who enjoys solving problems, building strong client relationships, and keeping complex operations running smoothly.
Lead Mobile Operations and Client Service Oversee daily security operations across a portfolio of mobile and static sites. Serve as a key operational contact for clients, Account Managers, supervisors, and internal support teams. Ensure guards and supervisors consistently meet Guardteck's policies, service standards, and client expectations. Review security reports, investigate incidents, and follow up on performance or service concerns. Conduct regular site and employee audits to confirm compliance and identify opportunities for improvement. Meet regularly with clients and internal stakeholders to review staffing, performance, and operational priorities. Support new contract launches by coordinating staffing, vehicles, equipment, site instructions, and other operational requirements. Keep clients and leadership informed of significant incidents, staffing changes, and site developments. Provide day-to-day leadership to guards, site supervisors, and mobile supervisors. Set explicit expectations and hold employees accountable for performance and conduct. Conduct performance reviews and provide timely coaching and constructive feedback. Support employee development through mentoring, recognition, and performance management. Ensure employees receive the training, information, equipment, and operational support needed to succeed. Promote a culture of professionalism, safety, accountability,
and excellent customer service. Review schedules and open shifts daily to ensure all sites are properly staffed. Work closely with dispatch to manage book-offs, emergency coverage, and last-minute requests. Proactively contact employees to fill open shifts and maintain service continuity. Confirm that shift descriptions and site instructions accurately reflect client requirements. Arrange supervisor visits to brief and assess employees assigned to new sites. Build permanent staffing plans when temporary coverage becomes extended. Manage Fleet and Mobile Equipment Coordinate preventative maintenance, repairs, inspections, and vehicle servicing. Maintain accurate fleet and maintenance records in PosiTrace. Review GPS data and address speeding, hard braking, extended stops, unauthorized use, and other concerns. Work with Kandor Fleet Support to resolve fleet concerns and improve vehicle utilization. Promote safe and responsible driving practices across the mobile team. Ensure mobile phones and operational equipment are functional, properly tracked, and available when needed. Troubleshoot device issues and elevate complex concerns to Technical Services. Provide operational support to after-hours dispatch. Respond to urgent staffing issues and emergencies involving mobile or static sites. Escalate serious incidents to senior leadership when required. Make timely decisions to protect employees, clients, vehicles, and service continuity. Review employee hours in WinTeam and ensure records are accurate before payroll deadlines. Submit payroll corrections, vacation requests, reimbursements, uniform requests, and other employee documentation. Experience in security operations, mobile services, fleet
📌 Mobile Account Manager (Vancouver)
🏢 Kandor Management
📍 Vancouver