Working Title: Customer Service Representative Job Class: Office and Administrative Specialist Agency: Social Work Board Telework Eligible: Yes/hybrid; this position requires in office work of a minimum of 3 days a week or more depending upon weekly responsibilities and required meetings or training. Full/Part Time: Full-Time Regular/Temporary: Date Posted: 10/14/2026 Hiring Agency/Seniority Unit: Social Work Board / Social Work Board-AFSCME Division/Unit: Board of Social Work Work Shift/Work Hours: Day Shift Days of Work: Monday
- Friday Travel Required: No Salary Range: $20.68
- $25.85 / hourly; $Bargaining Unit/Union: 206
- Clerical/AFSCME Work Area: Board of Social Work Designated in Connect 700 Program for Applicants with Disabilities: Yes At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Minnesota Board of Social Work ensures residents of Minnesota receive quality social work services by establishing and enforcing professional standards. The Board keeps Minnesotans secure by 1) licensing qualified social workers, 2) investigating and resolving complaints when services do not meet standards, and 3) providing outreach and education. The Customer Service Representative is responsible for 1) serving as the first point of contact/receptionist with customers via telephone, email, and in-person; 2) coordinating receipt and data entry of incoming applications and cash receipts, and other documentation received via USMail and digital submissions; 3)



performing special projects and other duties; and 4) supporting overall agency effectiveness and results as assigned by the Office Manager, Executive Director and Assistant Director. Respond to phone, email, letter, and in-person requests for information regarding regulatory information and procedures. Research and gather information from the database, files, and other sources to assist internal and external customers, makes appropriate referrals to staff and communicates time sensitive information accurately and promptly to appropriate persons. Verify accurate current and previous licensure data and public disciplinary data regarding licensees and applicants in response to telephone and e‑mail inquiries from other state licensing agencies, other state agencies, and the public. Coordinate receipt and data entry of incoming applications and cash receipts and other documentation. Scan and file digital documentation received via mail, email, or fax into electronic file system and BOSW database. File paper documents as needed according to office procedures. Identify and process void letters in cases in which documents are not complete and cannot be accepted including returning and tracking documents according to agency policy and procedures. Perform miscellaneous administrative tasks such as data and word processing using Board's database and word processing systems. This position is eligible for a hybrid telework arrangement.



With a telework agreement, onsite attendance will be required for team members or as requested by management to meet business needs. Please note that this position requires in office work a minimum of 3 days a week or more depending upon weekly responsibilities and required meetings or trainings. Completion of a telework agreement will be required. Please review the Telework Policy for details. Skills in customer service sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e‑mail and other written correspondence. Knowledge of communications sufficient share information and communicate with customers; answer phone calls, direct calls and take messages; Skills in word processing sufficient to use software applications, such as Microsoft Word, to type and format letters, memos, reports, and minutes of meetings. Skills in data entry sufficient to read source documents and accurately enter data in specific data fields. Knowledge of math sufficient to compare delivered items to invoice statements and maintain accurate inventories of supplies. Knowledge of current data entry, scanning, filing, and document storage procedures. Ability to use a multi‑line telephone system and general office equipment for copying, faxing, and scanning documents. Ability to manage public and non‑public data. Previous administrative support experience including working as a receptionist. If you have questions about the job posting, contact Nella Austin at nela.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Ne

📌 Customer Service Representative-Office (St-Paul)
🏢 Minnesota Direct Care and Treatment
📍 St-Paul