While we are considering applicants from across the country, we have a strong preference for candidates based in British Columbia or elsewhere in the Pacific time zone, to support employers and advisors across Western Canada.

Common Wealth exists to make retirement security accessible to all Canadians. As Canada’s fastest-growing group retirement provider, we serve over 1,800 employers across the country and are helping tens of thousands of Canadians build long‑term financial security. Our award‑winning retirement platform makes it easy for employers of all sizes to offer competitive retirement perks, empowers members to build wealth with confidence, and equips advisors with tools to better serve their clients. We work closely with a rapidly expanding network of advisors, for whom we strive to be a true partner in powering the growth of their business.

Reporting to the Director of Account Management, you'll own the employer relationship from the moment a deal closes through the life of the partnership. Today, people working for small and mid‑sized employers are left to build retirement savings on their own, which leads to inefficient savings and poor outcomes. Our Account Managers are how we change that: getting plans live, getting employees enrolled and contributing, and keeping employers and their advisors confident in Common Wealth year after year. This is a high‑volume, scaled role, with each Account Manager supporting a portfolio of several hundred employers.

You’ll work closely with advisors, who are often the primary relationship on an account, and with cross‑functional partners in Sales,



Customer Service and Operations, Employer Service, Product, and Marketing. You'll run on a playbook‑driven operating model built on HubSpot and our internal Account Management Hub, and you'll help shape it as the team grows. Your work will directly contribute to better retirement outcomes and a more inclusive financial future for all Canadians.

Implementation

Own implementation for newly signed employers, from closed‑won handoff through first payroll contribution

Partner with Account Executives on a smooth handoff, then lead kickoff meetings and onboarding check‑ins

Manage launch timelines, flag risks early, and coordinate with the advisor and Account Executive when a launch date needs to move

Manage a scaled portfolio of several hundred employers, prioritizing your time using account health signals and a weekly account briefing

Grow participation after launch by spotting low‑enrollment accounts and acting on them

Identify at‑risk accounts early and act on them using our retention playbook, including plan design and advisor levers

Serve as the primary point of contact for employers and their advisors

Partner with advisors as a core channel, coordinating on implementations, plan design, and client health





Work with Customer Service and Operations, Employer Service, Product, and Marketing to resolve issues, reduce churn, and improve client outcomes

2+ years in account management, customer success, client onboarding, or implementation, ideally in B2B SaaS, financial services, or employee benefits

- Experience managing a high volume of accounts at once, with a track record of prioritizing well
- Working knowledge of a CRM, ideally HubSpot

Experience in group retirement, group benefits, or payroll

You build trust quickly with clients and internal partners and thrive in cross‑functional environments.

You’re comfortable engaging senior leaders and facilitating education sessions for groups of varying sizes, adapting your message for clarity and impact.

You manage a large portfolio and competing priorities with confidence in a fast‑moving, evolving setting.

Detail‑oriented and data‑minded. You value precision and use data to guide decisions and deliver consistent, high‑quality client experiences.

You’ll be joining a dynamic and flexible work environment where you have the autonomy to shape your role. You’ll have ample opportunities to learn, grow, and advance within the organization while contributing to improving the Canadian retirement landscape.

Join a mission‑driven company transforming retirement in Canada

- Medical, dental and vision perks
- Health Spending Account
- 5% employer match into our group retirement plan
- 4 weeks vacation
- Home Office Stipend
- Flex Holiday and Summer Friday Program

📌 Account Manager - Payroll Services (Ottawa)
🏢 Common Wealth Retirement
📍 Ottawa