Job Title Guest Services Representative
Guest Services Representative (Seasonal)
Guest Services Supervisor
Guest Services Pop-Up Desk
Night and evening work will be required (including weekends and holidays)
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
shift reports and logs
Opening & Closing duties as per the Guest Services Supervisor
Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various in office promotions and events
Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as Facebook, Twitter, Blog, Website, Pinterest, etc.
Professionally respond online to customer service inquiries on social media. (Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (Collecting various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. And most importantly,
ensuring that our customers leave our shopping centre happy with all of their needs met
Other duties as assigned by the Guest Services Supervisor
1 year of experience in Customer Service an asset.
~ Technical Competencies
Excellent customer service skills with a drive to go above and beyond
Various computer skills – Microsoft Office
Competent in social media, Facebook, Twitter, Website, etc.
The ability to work evenings and weekends is a must.
Creative and self-motivated.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $15.70 - $17.77 CAD Hourly
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to View email address on ca.workus.org vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à View email address on ca.workus.org mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.