Direct Service - (OPSEU)
Part-Time, Permanent
This posting is the result of a current vacancy
Crisis Centre Staff will support individuals accessing services by providing a psychosocial response in order to promote crisis resolution and empowerment for the individual. The Crisis Centre Staff will also work collaboratively with individuals to assess and identify their needs and link them to appropriate supports in the community.

Depending on the program, supports may be provided in-person, via telephone or virtually; Crisis Services programs support individuals on a walk-in basis at the Mental Health and Addictions Crisis Centre; in the community, via mobile response; via phone, text and web chat, and through intensive, short-term stabilization supports.

Consider revitalizing your career and making a difference in your community by joining our team!

What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
# Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); Premiums of $2.00 per hour will be applied for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts.

every other weekend from 10am-5pm, with a paid 30-minute break.
Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
Complete mental health and addiction assessments based on theory of crisis management including rapid response to identify:

- the impact of psychiatric symptoms on functioning
- risk factors related to safety of client and others
- Provide short-term follow-up support to bridge the gap from referral to engagement with a longer-term support service as needed





Advocate as necessary in order to facilitate access to services and supports with the objective of remediating immediate crisis situation
Engage emergency services when it is determined that additional intervention is required
Assess barriers to successful community living (e.g. treatment options, transportation, finances, etc.)
Interact and provide support and assessment in a nonjudgmental fashion and provide care that demonstrates sensitivity to individual diversity (e.g. culture, race, age, sexual orientation, gender, beliefs and values).
Provide health teaching and information regarding coping techniques and strategies, e.g. grounding, breathing techniques, self-care, nutrition, sleep hygiene, techniques to enhance overall well-being.
24/7 Reach Out Addiction and Mental Health Crisis Line responsibilities:
Provide crisis intervention services and supports on Reach Out via phone, text and web chat.
Establish a therapeutic relationship with individuals accessing Reach Out, and work with individuals to address their immediate concerns.
Provide short-term, psychotherapeutic intervention to assist individuals in gaining insight and improving coping skills within the framework of the crisis model.
Perform in a calm, competent and effective manner in an emergency situation acknowledging the individual’s need for privacy and dignity.
Utilize harm reduction principles to identify, reduce and remove risk factors.
Assist the individual to identify and connect with personal/natural supports
Provide follow-up support and/or check ins to bridge the gap from referral to engagement with a longer-term support service as appropriate




The Crisis Centre Float position requires the staff to provide coverage to the following programs on any given shift depending on need:
Crisis Stabilization Space (CSS)
Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

College Diploma or University Degree in a mental health or addictions related field or a minimum of 3 years of experience in a direct-service role and some post-secondary education in a mental health or addictions related field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
First Aid & CPR, WHMIS Training
Training in crisis intervention and crisis resolution, including ASIST training program
Minimum of 3-5 years experience working in mental health, including a minimum of 2 years experience working in crisis intervention
Experience working in a community-based setting, preferably with an established network of service and support resources
Bilingual in both official languages, preferred ; Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Legal Notifications:
For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Artificial Intelligence is not currently employed in our recruitment processes

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