Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. This position supports service delivery across two shifts: 9:00 a.m. - Candidates may indicate their preferred shift; You are passionate about helping young people access opportunities, overcome barriers, and take meaningful steps toward their employment, education, and career goals. As a Youth Coach , you will serve as a digital navigator and trusted connector, engaging youth through live chat, app-based interactions, proactive outreach, and resource navigation to create a welcoming, accessible, and youth-friendly experience.

Working alongside Employment Ontario service providers, you will provide timely support, micro-coaching, warm referrals, and practical guidance that encourages engagement and reduces service drop-off. Rather than carrying a caseload or developing Employment Action Plans, you will focus on helping youth navigate available services, connect with the right supports, and build confidence as they explore employment, training, and career opportunities. The ideal candidate is tech-savvy, empathetic, and passionate about empowering youth through meaningful digital engagement and relationship-building.

Respond to youth inquiries through live chat, support inboxes, and digital engagement channels.

Explain employment service pathways, resources, and next steps using clear, youth-friendly language.

Connect youth to appropriate Employment Ontario, community, wellbeing, and training resources.

Apply escalation protocols for complex, urgent, or high-risk situations.

Provide short-term coaching and practical support related to resumes, interviews, job search strategies, and career exploration.

Conduct proactive outreach to youth who have disengaged, missed appointments, or require additional support.

Encourage participation and help youth overcome barriers to engagement.

Support youth in identifying immediate and achievable next steps toward their goals.





Coordinate warm handoffs to service providers and community supports, ensuring youth understand next steps.

Contribute to youth-friendly content, FAQs, resource guides, peer stories, and digital engagement activities.

Share youth feedback and emerging trends to support service improvements.

Participate in team meetings, training, quality reviews, and coaching sessions.

Collaborate with colleagues and partners to create a seamless youth experience.

Demonstrated experience in customer service, peer support, coaching, mentoring, youth engagement, community outreach, or employment-related services.

Strong digital literacy with the ability to confidently navigate chat platforms, virtual communication tools, social media, and web-based applications.

Exceptional written communication skills with the ability to communicate in a warm, clear, respectful, and youth-friendly manner.

Ability to build rapport quickly and establish trust with diverse youth populations.

Comfortable working evening shifts and participating in an evening service delivery model.

Demonstrated commitment to equity, diversity, inclusion, belonging, and accessibility.

Experience supporting youth aged 15-29.

Knowledge of Employment Ontario services, workforce development, community resources, and youth-serving systems.

Post-secondary education in social services, community development, employment services, communications, education, or a related field, or an equivalent combination of education and experience.

Previous experience in digital service delivery, live chat support, customer engagement, or online communities.

Market-competitive salary of $53,820.00 per year (based on full-time hours)

Comprehensive and flexible health and dental benefits

Ongoing learning and development opportunities

Generous time-off policies that promote work/life balance

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference.

📌 Youth Worker - Afternoon Shift - Full-time (Toronto)
🏢 Wcg International Consultants
📍 Toronto