Own client retention and growth at Blacksmith Agency while managing paid media, SEO, CRO, and web accounts remotely. Build durable agency partnerships.

As an Account Manager, you manage an established book of recurring clients for a remote digital agency. You will keep accounts, grow relationships, and coordinate with strategists and delivery teams. Your work connects client needs with clear agency communication.

Key Responsibilities:

Own retention across an established recurring client book

Manage relationships, renewals, and account drift warnings

Identify and sell expansion projects within client accounts

Carry a seven-figure annual retention and upsell quota

Coordinate strategists and delivery teams around client communication

Requirements:

Agency account management experience is required

Experience in marketing, digital, creative, or advertising agencies

Proven client retention and expansion results with numbers

Comfort carrying a quota

Explicit, calm communication with senior client stakeholders

Apply your agency account management, retention, and expansion expertise to recurring clients at Blacksmith Agency remotely.

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📌 Account Manager - Media Digital (H/F) (Ottawa)
🏢 Blacksmith Agency
📍 Ottawa