Lead national client relations and support teams from Waterloo, Ontario, using coaching and relationship management expertise in a hybrid setting.

This Manager oversees Client Relationship Specialists, Small Business Relationship Managers, Pension Service Coordinators, and Sales Support Analysts. You will support retirement clients and advisors across Canada while advancing retention, growth, service quality, and operational performance. Lead and coach national client-facing and operational support teams

Escalate complex relationship, service, and operational issues

Monitor pipelines, service standards, and operational performance

Five to seven years in retirement or financial services

Experience leading or coaching support teams

Robust communication, coaching, and relationship-building skills

Experience implementing process improvements

Advanced Microsoft Office and Copilot Premium proficiency

Apply client relations leadership, coaching, and operational expertise across Manulife’s national Canada Retirement business.

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📌 Responsable Client et Support | Client Support Manager (H/F) (Ontario)
🏢 Manulife
📍 Ontario