Job Summary The incumbent is an entry-level front line supervisor position responsible for meeting CN's service commitments by managing the day-to-day train operations within a territory or terminal and the unionized train crews associated. The incumbent may also be an on-call position that reports to remote locations (line points) and deals directly with customers and main line concerns. Ensure protected operations by monitoring accidents, incidents and employee injuries

Support the Transportation Manager and Assistant Superintendent during crossing accidents, incidents or injuries, including employee response, police coordination and site management until service is restored

Draft accident and injury investigation close-out reports

Support the Transportation Manager and Assistant Superintendent during dangerous goods incidents or leaks, liaising with the Dangerous Goods Officer to protect employees and the public

Maintain teamwork and order among staff, contractors and internal clients by responding urgently to issues

Use CN operational data to improve asset utilization and service reliability; act within own territory and recommend network improvements

Oversee crew utilization, deadheads, recrews and labour costs; improve operations and cost control with the Transportation Manager and Assistant Superintendent

Develop recovery plans for service exceptions with RTC, the Transportation Manager and Assistant Superintendent

Planning and Organizing Workload

Work with Rail Traffic Control to manage train lineups, meets, ETAs and crew needs

Manage crew productivity against switching standards and recommend improvements

Recommend cost control and asset utilization improvements in planning and implementation

Monitor and adjust customer service plans

General Leadership and Supervisions of both Union Workforce





Communicate company goals and policies to create clear understanding of direction and expectations to unionized employees

Conduct investigations per collective agreement and issue discipline with support from Transportation Manager or Assistant Superintendent as well as Labour relations

Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching

Performance Management, Training and Onboarding

Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings

Identify and coach performance deficiencies, and take action to build required behaviour

Share best practices, information, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations

The role has irregular hours (including nights, weekends, holidays). The incumbent will work in a combination of an office environment and the outdoors in various types of weather and environmental conditions. The role requires travel for company business without advance notice which may include responding to emergencies or urgent situations. Industrial Work

- Industrial work experience demonstrating progression of responsibility and complexity in a safety-compliant environment
- Experience working with heavy machinery
- 3 years of experience on railroad as conductor*
- Candidates with an equivalent combination of education, training, and experience will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

High School Diploma

Degree in Business or Logistics*

Candidates with equivalent practical experience, education, or training will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

Performance and value delivery

Planning

Technical Skills/Knowledge

General Microsoft and computer skills; Excel, Word, SRS, SAP, PAP, Applications such as RTBI, DataCity, SmartYard

Comprehensive knowledge of safe rail operating practices

📌 Transport Manager (nights) (Terrace)
🏢 CN
📍 Terrace