JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!

Under the direct supervision of the Clinical Manager, and working as a member of the North West Mental Health & Addictions Hub, the Access Point Facilitator is responsible for the triage, screening & service matching of MHA referrals to programs and services. This includes verifying information as needed with clients and referral sources and entering information into the electronic database. The Access Point Facilitator is also responsible for conducting screening appointments with all referred clients for Mental Health & Addictions programming. Superior customer service for both client and referral source is most key in performing this job. The Access Point Facilitator will work closely with other Access Point Facilitators and members of the interprofessional teams within the catchment of the North West Provincial Coordinated Access.

COMMITMENT TO DIVERSITY

Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG. By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work.



If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.

Degree or diploma in the Health and Human Services Field
Demonstrated experience with technology, documentation in electronic medical records and working with electronic databases
Mental Health Act, Personal Health Information Protection Act, Regulated Health Professions Act, Health Care Consent Act, and professional standards to ensure compliance and consistency in provision of client care
Demonstrated excellent interpersonal communication skills (oral and written) to effectively communicate with clients, referents and community agencies
Demonstrated experience with technology, documentation in the Electronic Medical Record and working with electronic databases
Demonstrated bio-psycho-social-spiritual assessment skills
Ability to work closely with others including other referral facilitators and inter-professional teams
Asset:




~ Registration with the appropriate qualified regulatory college (e.g. Ontario College of Social Workers and Social Service Workers)

As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.
Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.
Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).
Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.
Continuous Improvement: Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.
Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.

If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.
Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. This hiring process includes the use of AI-enabled systems for administrative and candidate management purposes.

📌 Health Care Services Facilitator (Thunder Bay)
🏢 St Joseph's Care Group
📍 Thunder Bay