Client - Operations Coordinator
The Client - Operations Coordinator, owns the client-facing coordination work inside STR Search's operations function. A note on AI: as a company, we're actively building in AI and automation solutions across the business. Developing AI literacy is expected, using tools like Claude, ChatGPT, and Google Notebook to draft client communications, summarize calls, build templates, implement rollouts and clean up documentation.
They assist with open projects and tasks that help keep the client experiences streamlined.
Monthly 1:1 with the Client Success Lead to discuss open projects, current changes coming, outstanding tasks, goals.
Assisting with planning and executing new initiatives for the client experience as a whole.
Help set up project channels, timelines,
and milestone trackers
Administrative filing of receipts for all platform subscriptions tied to John.
Administrative assistance with the Support email account. Occasional support across the Holdco (special projects, hiring, general tasks).
Support the delivery of any remaining Listing Creation client commitments, including client coordination, project tracking, and internal handoffs. This is a temporary service offering with a finite list of clients. Any future involvement in Listing Creation will depend on business needs and whether the service is offered again.