DefineanddrivetheUXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives.
WorkcloselywithUIDesigners,ProductManagers,DevelopersandCXstakeholderstoensureproductexperiencesarecoherent,evidence-basedandwellconnectedtothebroaderend-to-endcustomerexperience. ACCOUNTABILITIES&EXPECTEDOUTCOMES; ACCOUNTABILITIES UXStrategy&Vision-defineandevolvetheUXstrategyforthesoftwareproduct;,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion. Product-LevelDiscovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions.; FoundationalUXassets-developandmaintainfoundationalUXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsandUXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam. Cross-FunctionalProductPartnership-workcloselywithProductManagers,BusinessAnalysts,EngineeringandUIDesignerstotranslatestrategicUXthinkingintoproductroadmaps,requirementsandsolutions. UI&DesignSystemCollaboration-partnercloselywithUIDesignerstoensureproductexperiencesaligntotheIMDEXDesignSystemandSharedUI;,providingUXdirectionandcritiqueatastrategiclevelratherthanowningday-to-dayUIproduction. ConnectedCustomerExperience-workwithCXDesignersandotherCXstakeholderstoensureproduct-levelUXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacrossIMDEX. TeamGrowth&Mentoring-mentorandsupportUX;/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityoftheUXpracticeatIMDEX. EXPECTEDOUTCOMES ActastheUXleadforthesoftwareproduct(s),ensuringUXthinkingisembeddedearlyinproductplanningandroadmapdecisions. Confidentlypresentresearchfindings,UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders.



Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam. Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements. PartnerwithProductManagersandBusinessAnalyststotranslateUXstrategyandresearchfindingsintoclearproductrequirementsandpriorities. WorkwithUIDesignerstoguidehowUXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualorUIproductionwork. ChampionalignmenttotheIMDEXDesignSystemandSharedUIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen. CollaboratewithCXDesignersandotherCXstakeholderstoensureproduct-levelUXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences. Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making. MentorandsupportUX/UIDesigners,helpingbuildUXcapabilityandmaturityacrossthegrowingteamatIMDEX. ContributepositivelytotheteamandassistinembeddingandimprovingUXteamprocesses. LEADERSHIPANDPEOPLE Regularlychallengespeersorsuperiorswhenthesituationarises.
Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions. Deliversonpromises.
Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove. Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway.



Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives. Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation. Seeksandprovidesregularfeedbacktolearnandgrow. SpeakUpwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors. Althoughopinionsmaydiffer,offerstheopportunityforopendialogue. Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances. Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime. Treatseveryworkcolleague,customer,andsupplierwithrespect. Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes. Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeepIMDEXmovingforwardatpace.
Investstimegettingtoknowallstaffthatimpacttheirdecisions. HEALTH,SAFETYANDENVIRONMENT TakereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsandImdexQHSEmanagementsystempoliciesandprocedures; Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention;and Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons. ReportHazardsandincidentsinlinewithcompanypolicies. ActivelyparticipateinSafetymeetings. RaiseQualityAlertsinlinewithcompanypolicies. RISKANDCOMPLIANCE Contributestotheidentificationofrisksandcompliancerequirementsrelevanttoownscopeofwork. Appliesriskmanagementandregulatorycomplianceprocessestoownscopeofwork. Leadsbyexampletopromotepositiveriskandcompliancebehaviorswithinownscopeofwork. ComplieswithIMDEXriskan

📌 Senior UX Designer, Innovation (Canada)
🏢 Integratedcooling
📍 Canada