Contribute to the City of Hamilton, one of Canada’s largest cities
- home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #Organizational Change Management Lead, Enterprise Time and Attendance System
- REPOST Interested applicants please submit your application online at by 4:00 p.m. on October 21, 2026. External applicants are considered only after the internal posting process has been completed. Reporting to the Manager, HR Technology & Analytics, the Organizational Change Management (OCM) Lead will drive end-to-end change strategy and execution for enterprise-wide implementation of Time & Attendance solution (UKG Pro WFM). The role is responsible for leading and executing the organizational change management strategy to support transformation across the City and its affiliates. Responsibilities include stakeholder engagement, change impact assessment, communications, training, workforce readiness, and adoption monitoring. The OCM Lead will collaborate with HR leadership, Payroll, IT, departmental stakeholders, unions (as applicable), and external partners to ensure successful adoption across a diverse municipal workforce as well as successful transition to new workforce management processes and technologies. Lead and execute comprehensive organizational change management strategies, plans,



and roadmaps aligned with enterprise Workforce Management transformation. Conduct organizational change impact assessments across business units, identifying impacts to scheduling, timekeeping, attendance, payroll, and collective agreements. Works closely with sponsors, SMEs, HR, Payroll, IT, and Implementation Partner to support successful deployment. Lead stakeholder engagement across a diverse municipal workforce, including frontline staff, supervisors, senior leadership, and union representatives, ensuring transparency and alignment. Create and deliver multi-channel communication plans, materials, and campaigns to support awareness, understanding, and adoption of new workforce management processes and technology for varied employee groups (unionized, office, outside, etc.). Create clear, accessible messaging for non-technical and unionized audiences. Designs and implements role-based training strategies and programs, including instructor-led, e-learning, and user support materials, ensuring end-user readiness. Partner with organizational learning teams to deliver scalable, repeatable training programs. Supports process improvement initiatives including business process redesign, user experience improvements, and optimization of workforce management processes. Track and report on key metrics such as adoption, training completion, system usage, payroll accuracy, and other change effectiveness metrics. Leverages metrics, dashboards,



and reporting tools to monitor project performance and organizational adoption outcomes. Leads organizational readiness activities, including surveys, focus groups, and stakeholder interviews, and develops mitigation strategies to address resistance and risks. Collaborates with project teams to align change management activities with project milestones, ensuring seamless integration of OCM deliverables within overall project plans. Serves as a key advisor on change management best practices, providing guidance to leadership and project teams on adoption strategy and workforce transition. Supports post-implementation activities including stabilization, adoption tracking, continuous improvement, and sustainment planning. Prepares and coordinates OCM deliverables including change strategies, communication artifacts, training materials, readiness assessments, and adoption reports. Monitors risks, issues, and barriers related to change and escalates as required, providing recommendations and mitigation strategies. University Degree in Information Technology, Human Resources, Organizational Development, Business Administration, Public Administration, or related discipline, or an equivalent combination of education and relevant experience. Considerable (preference for 5+ years) experience leading organizational change management initiatives for enterprise technology implementations, delivering complex enterprise system implementations, preferably within HR systems and Time & Attendance solutions such as UKG Pro WFM, Kronos, or equivalent. Demonstrated experience supporting large-scale transformations (3000+ users preferred) in municipal, public sector, or highly regulated environments, including unionized workforces. Solid understanding of HR

📌 Job ID #32090: Organizational Change Management Lead, Enterprise Time and Attendance System (Canada)
🏢 City of Hamilton
📍 Canada