MedMe is moving upmarket with some of the largest pharmacy organizations in North America. We’re hiring a Implementation Manager to lead these enterprise rollouts and establish how we deliver them as we scale.. You’ll manage complex implementations that change how clinical services are delivered across hundreds or thousands of pharmacy locations. The scope extends beyond technical deployment to clinical workflows, training, change management, and adoption. You’ll lead the overall program, bringing together the customer’s operations, clinical, marketing, training, and IT teams with MedMe’s specialists to plan and coordinate the work. As our Implementation Manager, you'll own delivery from post-sale planning through go-live and adoption, including phased expansion from pilots to broader networks. Strong implementation is central to our enterprise growth: it helps customers realize value, builds confidence in expansion, and sets the foundation for long-term partnerships. As MedMe’s first dedicated implementation hire, you’ll have significant ownership of both customer delivery and the function itself. You’ll establish the playbook, tools, and processes that support larger, more complex rollouts, with room to shape how the implementation practice develops. About MedMe Health Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America. Lead enterprise implementations from post-sale planning through go-live, adoption, and handoff to Account Management, including phased expansion from pilots to broader networks.



Translate the scope and commitments established during pre-sales into an implementation plan agreed with the customer and MedMe teams, with clear deliverables, timelines, responsibilities, dependencies, and success criteria. Work with customer leads across operations, clinical, marketing, training, and IT to establish rollout requirements and ensure each team’s commitments are reflected in the plan. Coordinate clinical workflow readiness, training, and change management with the teams responsible for delivery, ensuring pharmacy teams are prepared to use MedMe in day-to-day care. Align MedMe’s Product, Engineering, Clinical Solutions, Support, and Account Management teams around implementation priorities and customer commitments. Serve as the primary point of contact for the customer’s project team, leading project meetings, status reporting, risk and issue management, and escalations. Manage scope and change throughout delivery, assessing new requests against agreed commitments and coordinating any changes to timelines, resources, or fees with the appropriate customer and MedMe stakeholders. Track readiness and adoption across locations, coordinate action to address gaps, and establish clear ownership for ongoing support and account management. Build MedMe’s implementation playbook and delivery toolkit, and work with leadership to define service tiers based on customer size and complexity,



including when implementation and expansion support are included or offered as paid engagements. Track delivery performance and use lessons from customer rollouts to improve scoping, strengthen delivery, and inform Sales, Solutions Engineering, and Product. 5+ years in implementation, professional services, or delivery management in B2B SaaS, with meaningful time on enterprise customers Experience with consulting-style delivery: statements of work, milestone-based plans, change requests, and formal handoffs A track record of leading complex, multi-stakeholder implementations where you owned the outcome, not just the timeline Confident with senior customer stakeholders. Able to direct cross-functional teams you don't manage, including Product, Engineering, and clinical teams Technical enough to hold your own in conversations about configuration, integrations, and data with engineers and customer IT teams You've created or significantly rebuilt an implementation or onboarding practice before A clear, structured communicator, in writing and in the room You've met your partners across Solutions Engineering, Clinical Solutions, Product, Engineering, Support, and Account Management, reviewed every active implementation, and have a explicit view of where each one stands, what's at risk, and where the current process breaks down. You're the primary point of contact on active customer implementations, running the governance cadence and status reporting. You've drafted the first version of the implementation playbook and the core delivery toolkit (project plan, RACI, kickoff and transition materials). You've taken at least one implementation through a clean go-live and transition meeting with clear post-launch ownership. The playbo

📌 Implementations Manager MedMe Health Sales Toronto, Ontario, Canada 1 hour ago
🏢 Vochure
📍 Canada