Service Desk Technician Culture First: We believe attitude and teamwork are as significant as technical skills. Core Values: We live by the values of Quality, Superior Communications, Trustworthiness, Consistency, and Motivation and we are looking for a leader who embodies them daily. Service Desk Technician SolutionsIT is looking for a Service Desk IT Support Technician. We are looking for applicants who take pride in the quality of their work and who share our commitment to honesty, integrity, and personal accountability. You must have extremely strong verbal and written communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts. This is an outstanding opportunity to join a team of highly qualified peers and to play an integral role in a thriving company that will challenge you to grow both your technical and business skills. We are excited to learn how you have leveraged your life experiences, your enjoyment of interacting with others, and your refined communication skills while seeking opportunities to help and serve others. Customer and team sentiment Resolving reactive issues for clients in-person and remotely. Providing outstanding communications through phone, email, and chat, with clients, coworkers, and vendors.



Leveraging and managing excellent customer documentation. Participating in training and professional development. Possesses a postsecondary diploma in IT or the equivalent experience. Enjoys customer service and personally owns each customer experience. Competent Windows desktop and server administration, as well as Active Directory, Azure, and Office 365 management. Prior experience in networking, preferably with exposure to multiple vendors. Prior experience in cybersecurity (endpoint management, security event analysis). Willing to assist the team by sometimes performing tasks after hours, upon request and during emergencies. We're a Manitoba-based managed IT and technology services company. We help organizations thrive with technology through consistent standards, proactive planning, and dependable execution. At SolutionsIT, we go beyond providing IT services
- we help our clients thrive with technology. With over nearly 40 years of experience, we have grown into a full-service managed IT provider, offering everything from VoIP telephony and surveillance to cloud services. Our mission is to help clients thrive through technology, ensuring their tech is reliable, secure, and tailored to their needs, so they can focus on what they do best.

📌 Service Desk Support (Canada)
🏢 SolutionsIT
📍 Canada