Position Summary The Senior Manager, Access, Prevention and Supports plays a pivotal leadership role within the organization, leveraging extensive experience in homelessness services to drive innovation, enhance program effectiveness, and align operations with the agency's strategic vision. This position is essential for fostering cross-functional collaboration, mentoring emerging leaders, and engaging with key stakeholders, including the CEO, community partners, and funders.

Reporting to the Senior Director, Programs, the Senior Manager leads the Sector Supports stream and is responsible for the oversight and strategic leadership of the Coordinated Access system, including its redevelopment; prevention and diversion as a system, to reduce inflow to the By Name List (BNL); Landlord Relations; and Sector Training and Capacity Building. The position leads the Team Lead, Coordinated Access; the Project Lead, Coordinated Access; the Manager, Landlord Relations; and the Programs Training Specialist.

Duties & Responsibilities Coordinated Access

Own the Coordinated Access system in Edmonton: BNL governance, shared prioritization including Indigenous prioritization, standardized screening tools, the network of 60+ partner agencies, and data-sharing.

Maximizing effectiveness and efficiency of individualized prioritization and matching to housing support programs for all individuals and families in need of housing intervention across our community.

Lead the Coordinated Access Redevelopment Project through the Project Lead, Coordinated Access (1-year contract), to a defined end state: redevelopment design delivered and protocols with provincial recovery partners and data-sharing agreements signed, with ownership then returning to the Senior Manager.





Integrate Coordinated Access with the province's mental health and addiction mandate, including shared assessment and consent with provincial recovery partners and referral pathways from treatment into housing.

Design one access system that serves both recovery-oriented housing and low-barrier Housing First without forcing a choice at intake, with privacy and information sharing designed first.

Lead the Coordinated Access operational team through the Team Lead, Coordinated Access, maintaining consistent screening, BNL maintenance, matching and referral (about 290 people a month connected to housing and supports) while the system is redeveloped.

Lead comprehensive efforts to ensure the By Name List (BNL) most accurately reflects the current needs of those seeking housing support in the community.

Ensure the impact of BNL data to reflect efforts, opportunities and gaps for individuals and families in need of housing support planning across a spectrum of diversion and housing support programs.

Create new partnerships and pathways for the community to benefit from and work within the Coordinated Access system.

Lead Coordinated Access reporting efforts to community, funders, Homeward Trust senior leadership and Board of Directors.

Plan and develop Coordinated Access policies, procedures and program guidelines, and monitor the implementation of those policies,



procedures and program guidelines.

Ensure excellence in collection of client outputs and outcomes as recorded by Coordinated Access system partners in Efforts to Outcomes (ETO) -- the client case management data system used by Housing First programs in Edmonton.

Investigating complaints, as necessary, and working to create resolutions that meet the needs of all affected parties.

Prevention and Diversion

Build prevention and diversion into a system that reduces inflow to the BNL, connecting pieces that exist today, including the Housing Team and agencies delivering prevention and diversion programs in community.

Implement a standardized diversion protocol at every Coordinated Access entry point, including the diversion role of Housing Access Representatives.

Develop a network of agencies delivering prevention and diversion programs in community, with shared tools, data and follow-up.

Establish one eviction prevention pathway across Landlord Relations, the Housing Team and municipal partners, including relocation support and programs supporting people at risk of housing loss.

Advance a standing no-discharge-to-homelessness commitment covering hospitals, corrections, child intervention and treatment.

Use BNL data, with Data and Analytics, to identify who is entering homelessness and from where, including first-time entries versus returns.

Measure new entries, returns, and diverted households still housed at 30, 90 and 180 days.

Coordinate with the Manager, Housing Projects on relocation, eviction prevention and the Youth Homelessness Prevention program starting December 2026, which has solid ties to prevention.

Landlord Relation

📌 Senior Manager, Access, Prevention and Supports (Canada)
🏢 Homeward Trust
📍 Canada