Provide escalated technical support as a Technical Support Analyst at NRT. This role requires exceptional problem-solving skills to address diverse issues in a quick-paced environment. As an Operator II in NRT's Customer Support Center, you will deliver first-line support by diagnosing and resolving technical challenges across hardware, software, and networking. Ideal candidates should demonstrate proficient customer service skills and the ability to manage escalations from Tier 1 support effectively. Key Responsibilities:

- Monitor systems for service availability and performance
- Troubleshoot and resolve complex technical incidents
- Respond quickly to infrastructure alerts and service impacts
- Handle Tier 1 escalations with efficiency
- Guide and develop Tier 1 technicians in troubleshooting

Requirements:

- Bachelor’s degree in Computer Science or related field
- CCNA Certification for networking expertise
- Experience managing escalations from Tier 1 support
- Strong knowledge of operating systems and hardware
- Familiarity with network monitoring tools and security practices

Excel in customer-focused technical support and develop your skills with NRT's supportive team. #J-18808-Ljbffr

📌 Technical Support Analyst at NRT (Canada)
🏢 NRT Technology
📍 Canada