DefineanddrivetheUXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives.WorkcloselywithUIDesigners,ProductManagers,DevelopersandCXstakeholderstoensureproductexperiencesarecoherent,evidence-basedandwellconnectedtothebroaderend-to-endcustomerexperience.

ACCOUNTABILITIES&EXPECTEDOUTCOMES; ACCOUNTABILITIES

UXStrategy&Vision-defineandevolvetheUXstrategyforthesoftwareproduct;,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion.

Product-LevelDiscovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions.;

FoundationalUXassets-developandmaintainfoundationalUXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsandUXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam.

Cross-FunctionalProductPartnership-workcloselywithProductManagers,BusinessAnalysts,EngineeringandUIDesignerstotranslatestrategicUXthinkingintoproductroadmaps,requirementsandsolutions.

UI&DesignSystemCollaboration-partnercloselywithUIDesignerstoensureproductexperiencesaligntotheIMDEXDesignSystemandSharedUI;,providingUXdirectionandcritiqueatastrategiclevelratherthanowningday-to-dayUIproduction.

ConnectedCustomerExperience-workwithCXDesignersandotherCXstakeholderstoensureproduct-levelUXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacrossIMDEX.

TeamGrowth&Mentoring-mentorandsupportUX;/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityoftheUXpracticeatIMDEX.

EXPECTEDOUTCOMES

ActastheUXleadforthesoftwareproduct(s),ensuringUXthinkingisembeddedearlyinproductplanningandroadmapdecisions.





Confidentlypresentresearchfindings,UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders.

Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam.

Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements.

PartnerwithProductManagersandBusinessAnalyststotranslateUXstrategyandresearchfindingsintoclearproductrequirementsandpriorities.

WorkwithUIDesignerstoguidehowUXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualorUIproductionwork.

ChampionalignmenttotheIMDEXDesignSystemandSharedUIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen.

CollaboratewithCXDesignersandotherCXstakeholderstoensureproduct-levelUXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences.

Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making.

MentorandsupportUX/UIDesigners,helpingbuildUXcapabilityandmaturityacrossthegrowingteamatIMDEX.

ContributepositivelytotheteamandassistinembeddingandimprovingUXteamprocesses.

LEADERSHIPANDPEOPLE

Regularlychallengespeersorsuperiorswhenthesituationarises.Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions.





Deliversonpromises.Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove.

Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway.

Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives.

Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation.

Seeksandprovidesregularfeedbacktolearnandgrow.

SpeakUpwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors.

Althoughopinionsmaydiffer,offerstheopportunityforopendialogue.

Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances.

Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime.

Treatseveryworkcolleague,customer,andsupplierwithrespect.

Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes.

Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeepIMDEXmovingforwardatpace.Investstimegettingtoknowallstaffthatimpacttheirdecisions.

HEALTH,SAFETYANDENVIRONMENT

TakereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsandImdexQHSEmanagementsystempoliciesandprocedures;

Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention;and

Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons.

ReportHazardsandincidentsinlinewithcompanypolicies.

ActivelyparticipateinSafetymeetings.

RaiseQualityAlertsinlinewithcompanypolicies.

RISKANDCOMPLIANCE

Contributes

📌 Senior UX Designer (Canada)
🏢 Integratedcooling
📍 Canada