Compensation: CAD 52,500
- CAD 69,000
- yearly Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. We Will be Customer Centric. We Will Be Data Driven – System Thinking – Entrepreneurial. We are Committed to Caring About Each Other, Our Communities, Our Environment. The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability. Through a continuous improvement lens, this role ensures that every stage of the product life cycle is executed efficiently and in alignment with brand standards, creating moments of discovery and joyful interaction. This includes ensuring that all product operations processes—including changeovers, door-to-floor, returns, cycle counting, markdowns, promotional setup, reportal maintenance, and inventory—are executed to standard, and that all merchandising reflect the Indigo brand. The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes. KEY PERFORMANCE METRICS Net Promoter Score (NPS)



Net sales and profitability Door-to-floor units per hour (UPH) Leads execution of product operations priorities at the store level, translating Indigo's strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability. Supports the General Manager in delivering store objectives, identifying operational risks and barriers to execution and implementing solutions that improve consistency, productivity, and results. Provides leadership, direction, and ongoing support to Product Operations Leader(s)/Visual Operations Leader(s), ensuring inventory management, product flow, merchandising, promotional execution, and operational standards are executed consistently and effectively. E.
A.
D. customer service model are consistently brought to life through strong Sales Generation Leader (SGL) practices, including active, in-the-moment coaching to reinforce behaviours, elevate execution, and drive customer engagement and results. Owns clear and consistent communication of business priorities to the operations and visual team, leveraging Employee Hub, communication boards, and the DSR process to ensure alignment, understanding, and execution. Owns the operational cycle and product flow within the store, leveraging sales, inventory, shrink, and process performance data to establish priorities, identify opportunities, and drive consistent execution of inventory management routines,



including MyCount, Reportal, returns, audits, markdowns, and related inventory control processes. Drives operational excellence across inventory and back-of-house processes, maintaining strong organization, compliance, inventory integrity, and loss prevention practices. Supports labour planning and workload management by helping align operational priorities, team deployment, and available resources. Recruits, develops, and retains high-performing teams through structured onboarding, coaching, and ongoing development. Participates in store talent review, calibration, and succession planning, identifying high-potential employees and supporting their development and growth. Identifies and addresses performance, conduct, and engagement risks within the team, taking appropriate action to maintain a strong, values-aligned culture. Drives employee engagement through strong employee relations, meaningful action planning, and fostering a collaborative, inclusive team workplace. Leads store health and safety practices, ensuring compliance with all provincial policies, procedures, and standards while fostering a safe environment for employees and customers. Manager once Removed (MOR): Regional Director/District Manager Regional Human Resources Manager Regional Visual Merchandising Manager Customers Landlord/facilities contacts and service providers, as required 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit workplace, with experience leading teams in a customer-facing environment ~ Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into explicit actions that drive results ~ Strong business acumen, with t

📌 Product Operations Manager (Canada)
🏢 Indigo
📍 Canada