Can you run the operation when the plan stops going according to plan? Tours are booked. Vehicles are moving. Guests are waiting. A driver calls in sick. A hotel needs an answer. Reservations has a problem. And somewhere in the middle of all of that, the numbers still have to work.

That is this job.

Landsea Tours is looking for a

General Manager to lead its Vancouver operation , bringing together people, operations, guest experience and business performance.

This isn't a GM role where you sit several layers above the work.

We need someone who can see the whole operation, build a robust management team and still get close enough to the business to understand what is actually happening.

You’ll have room to make decisions, improve how things work and establish a solid leadership presence in Vancouver, with the support and experience of Landsea’s ownership partners behind you.

If you like complex operations, genuinely enjoy leading people and stay pretty steady when six things change before 10:00 a.m., keep reading.

What You’ll Own Run the Operation You’ll be accountable for Landsea’s day-to-day Vancouver operation and for making sure the moving pieces actually move together.

That includes:

Tour operations, reservations, staffing, scheduling, fleet and operational resources

Anticipating issues before they become tomorrow morning’s emergency

Making sound real-time decisions when plans inevitably change

Connecting departments and solving problems that cross functional lines

Managing budgets, resources and operational priorities

Monitoring business and financial performance and identifying opportunities to improve

Maintaining appropriate safety, compliance,



vehicle and operational-risk standards

Supporting business planning and identifying growth opportunities in the Vancouver market

You won't personally do every piece of this work. You will make sure someone owns it, understands what good looks like and follows through.

Lead the People This business depends on people making good decisions every day.

You’ll:

Lead and develop Landsea’s management team

Be visible and accessible to employees across the operation

Make sure departments communicate instead of operating as separate islands

Set transparent expectations and follow up on them

Coach managers through problems rather than automatically solving everything for them

Oversee workforce planning, hiring and performance management

Ask questions and understand what happened before jumping to conclusions

Deal with performance issues and difficult conversations when they need to happen

Build trust and mutual respect across office employees, reservations, operations and driver-guides

Create an environment where people have enough clarity and authority to make good decisions in real time

We are looking for someone who genuinely likes leading people. Not someone who merely tolerates the people part because it comes with the GM title.

Own the Guest Experience Operations and guest experience are not separate things here.





You’ll:

Keep the guest experience in the middle of operational decisions

Ensure tours are professional, safe, reliable and memorable

Step into complex or escalated guest situations when senior leadership is needed

Use feedback from guests and employees to improve service and operations

Maintain strong relationships within Vancouver’s tourism community

Support local hotel relationships and identify partnership and business-development opportunities

Your Resume Should Show Us There are some things we should be able to establish before we ever meet.

We’re looking for evidence of:

Progressive leadership responsibility in an operational, logistics, hospitality, transportation or service business

Experience leading managers and teams, not only individual contributors

Responsibility for a reasonably complex day-to-day operation with multiple moving parts

Experience with staffing, scheduling, resource planning or workforce operations

Accountability for budgets, financial performance or business results

Experience improving systems, processes or operational performance

Comfort working with technology and operational systems

Experience in

tourism, transportation or hospitality is an asset , but it isn't the only path into this role. If you've successfully led a business where people, schedules, customers and operational resources all had to come together at the right time, we want to hear about it.

In the Interview, We’ll Be Looking For Something Different A resume can tell us where you've worked. The interview will tell us

how you work .

We’ll want to unde

📌 General Manager (Canada)
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📍 Canada