Claims Manager
- National Large Loss Property Together, we help people, businesses, and society prosper in good times and be resilient in bad times. We're looking for a Claims Manager
- National Large Loss Property to join our growing team As a Claims Manager, your claims experience and strive for excellence will help you successfully manage the day to day operations of our National Property Large Loss team. This position is a full time permanent position that can be based in any of our Quebec or GTA offices. Manage the day to day operation of the Property Large Loss team to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; Achieve essential business goals and meet customer service expectations. Provide technical oversight and guidance with a focus on indemnity and expense control, as well as, optimal customer experience. Act as claims authority within areas of expertise and provide direction on such issues as policy interpretation, quantum analysis, reserving and technical issues. Settle large or complex claims within authority or escalates issues as necessary. Work closely with the Director and Claims Managers to develop strategies and long term and short term plans to facilitate ongoing work, process improvement, customer relations and other functions. Monitor financial performance and productivity and report observations, progress and recommendations to key stakeholders. Lead and actively contribute to a culture of continuous improvement and ensure utilization of tools and behaviours to foster critical thinking and innovation around problem solving. Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for direct reports. Lead property large loss training strategy. Completion of monthly file reviews and audits,



identify opportunities and develop action plans. A minimum of 10 years of management, coaching and mentoring experience in commercial property claims. Extensive experience handling large and complex property losses, including builders risk, business interruption and time element claims in all Canadian jurisdictions. Technical expertise in coverage analysis, building construction and quantum evaluation. Strong negotiation, project management and problem solving skills. Knowledge of reinsurance an asset. Ability to foster a culture of continuous improvement and drive positive change. Excellent customer, communication and interpersonal skills – you can relate to anyone Bilingual in French and English “Need to interact on a regular basis with colleagues across the country”. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements An annual wellness account that promotes an active and healthy lifestyle A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. #

📌 Claims Manager, Property (St-Hyacinthe)
🏢 Intact
📍 St-Hyacinthe