Support FedEx customers through accurate information, direct assistance, and strong verbal communication in an interview-based customer service position.
This Customer Service Representative position provides direct customer interface while handling administrative duties supporting efficient operations. The role also promotes continued sales and potential incremental revenue. Preferred knowledge includes Canadian Customs regulations and FedEx Express and Ground products and services.
Key Responsibilities:
- Provide accurate information to customers requiring direct assistance
- Perform administrative duties for effective operations
- Promote continued sales wherever possible
- Generate potential incremental revenue through customer interactions
Requirements:
- High school diploma or equivalent; college diploma preferred
- Excellent interpersonal and verbal communication skills
- Good analytical, problem solving, and negotiation skills
- Ability to operate in a PC Windows environment
- Ability to lift 70 pounds and maneuver 150-pound packages
Apply customer assistance, administrative, communication, and sales skills as a FedEx Customer Service Representative.