Manage dealer and customer accounts through accurate order processing, issue resolution, and skilled support throughout the customer journey.
As a Customer Solutions Representative, you will process orders, quotes, revisions, and product inquiries for assigned accounts. Reporting to the Customer Solutions Supervisor, you will maintain accurate records, resolve concerns, and escalate complex matters through established channels. Strong communication supports effective coordination across internal departments.
Key Responsibilities:
- Manage assigned dealer and customer accounts
- Process orders, quotes, revisions, and product inquiries
- Maintain accurate records and resolve customer concerns
- Coordinate information across internal departments
- Identify recurring issues and improvement opportunities
Requirements:
- High School Diploma or equivalent
- Two to four years of related experience
- Strong customer service and problem-solving skills
- Microsoft Office proficiency and business systems learning ability
- Experience with order management or customer support preferred
Apply account management, order execution, and communication skills to deliver accurate customer solutions and coordinated support.